Head of Advisory

We’re looking for a Head of Advisory to own and scale Realm’s customer‑facing advisory function at the intersection of AI, operations, and the physical world of home renovation.

This role is for a full‑stack go‑to‑market operator — equally strong in customer psychology, systems design, data, and product feedback loops, with a bias toward hands‑on execution. You will lead Realm’s front‑line revenue team, owning how homeowners move from first conversation to confident commitment, while leveraging AI to scale judgment, consistency, and throughput across the funnel.

You are not just managing a team. You are building the operating system for how humans and AI work together to deliver trust, clarity, and conversion in a messy, real‑world category.

This role reports directly to the CEO
, is a core member of Realm’s leadership team
, and carries real ownership over a profitable, growing business with clear line of sight to significant scale.

This is a full‑time, Los Angeles‑based hybrid role (3–4 days in office depending on location).

Your core mandate is to scale the current ~8‑person advisory team and ~$10M/year revenue business into a $30M+ annual engine within 2 years
, while improving quality, efficiency, and margin along the way.

This requires:

• Increasing output without linear headcount growth
• Systematizing judgment and decision‑making through AI and tooling
• Turning today’s best practices into repeatable, scalable systems
• Preserving (and strengthening) customer trust as volume increases

Realm is on a mission to help homeowners complete renovations and new builds with confidence, ease, and financial clarity. We guide homeowners through the most complex parts of pre‑construction — scope, pricing, timelines, permitting, and financing — then match them with high‑quality contractors and support them through execution.

Founded in 2019, Realm is building a category‑defining platform that blends real‑world expertise with AI‑powered tooling to transform a historically opaque and fragmented industry. Our small but mighty team is based primarily in Los Angeles (Marina del Rey).

Own and Scale the Advisory Business

• Own P&L‑level outcomes for the advisory function, including conversion, revenue, efficiency, and customer experience.
• Scale the advisory organization from ~8 advisors and ~$10M in annual revenue to $30M+ without sacrificing trust or quality.
• Design org structure, capacity models, and performance systems that support durable, non‑linear growth.

Operate at the Intersection of Humans + AI

• Redesign workflows so AI handles repeatable, judgment‑heavy work — freeing advisors to focus on orchestration, empathy, and edge cases.
• Partner closely with Product, Data, and Engineering to shape AI tools using real customer and advisor feedback.
• Continuously evaluate what should be automated, augmented, or eliminated.

Be a Swiss Army Knife Operator

• Move fluidly between strategy, systems design, execution, and frontline problem‑solving.
• Diagnose breakdowns across people, process, tooling, and incentives — and fix them fast.
• Build scalable systems while remaining willing to dive in personally when reality demands it.

Build, Coach, and Raise the Bar

• Hire, develop, and retain elite advisory talent.
• Set clear goals, metrics, and accountability tied directly to business outcomes.
• Create a high‑performance culture grounded in ownership, clarity, and customer obsession.

Be the Voice of the Customer

• Translate frontline insights into product, pricing, and policy improvements.
• Identify recurring friction points and turn them into durable competitive advantages.
• Help Realm earn trust at scale in one of the most emotionally and financially complex consumer categories.

• 6‑10+ years of experience in operations, consulting, marketplaces, fintech, proptech, or other complex customer‑facing businesses.
• Proven experience owning and scaling a revenue‑generating, customer‑facing team
  .
• Comfort owning ambiguous, multi‑variable problems with real financial consequences.
• Strong systems thinker who naturally connects people, process, data, and product.
• Deep obsession with funnels, throughput, and unit economics.
• High…