Head of Design, Banking Bay Area, CA,

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff.

Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise‑scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time.

As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Square Banking exists to give small businesses the financial tools they need to thrive — helping them sell, save, spend, and borrow as fast as they need to. By connecting payments, bank tools, and cash flow in one seamless experience powered by AI, we empower sellers to move money confidently, access capital easily, and grow their business on their own terms.

We’re looking for a Head of Design to lead the next chapter of Square Banking’s growth. As the design leader for one of Square’s most strategically important organizations, you’ll shape how millions of businesses interact with their money every day. You’ll set the vision for how design, brand, and creative work together to make Square Banking a trusted, differentiated, and deeply human experience — across every product, platform, and touchpoint.

You’ll report to the Head of Design for Square, and be a key member of the Banking leadership team alongside peers in Product, Engineering, and Marketing leading a team of 10+ product designers.

• Set the vision and raise the bar. Define the creative direction and design standards for Square Banking, ensuring every experience — from onboarding to ongoing engagement — feels clear, connected, and unmistakably Square.
• Lead with trust and craft. Create the conditions for exceptional work by fostering psychological safety, inspiring ambition, and modeling design excellence across brand, product, and research.
• Drive company‑defining initiatives. Serve as a trusted partner to senior leadership in shaping the strategy for Square Banking and influencing the broader design direction across Square.
• Scale impact through systems. Build design frameworks, rituals, and structures that allow teams to move fast without sacrificing quality. Promote cohesion across disciplines and regions as Square Banking expands globally.
• Champion customer‑centric thinking. Keep small business owners at the heart of every decision, balancing business goals with empathetic storytelling and world‑class design execution.
• Shape the future of intelligent design. Integrate automation and AI‑driven insights to streamline workflows, enhance creativity, and deliver smarter customer experiences.

• 15+ years of experience in design management both leading and building product design teams.
• A record of delivering transformative, high‑impact work — products that influence company strategy, elevate brand perception, and drive measurable outcomes.
• Experience leading design at scale across multiple product lines, regions, and platforms, creating cohesion while honoring local nuance.
• A portfolio that demonstrates vision, taste, and range — spanning product experience, marketing, and innovation.
• A proven ability to partner closely with Product, Engineering, and Marketing executives to shape roadmaps, define strategy, and align teams around shared goals.
• Strength in developing and scaling…