Director, Product Solution Interlock Lead

Location: California

** Job

Requisition  #
** 26WD95052
* * Position Overview
** Drive the end-to-end loop that turns field feedback into prioritized product changes and measurable ROI. Monitor product roadmaps and dependencies, facilitate the Sales-Product communication loop, and ensure communication of decisions and status to the field and customers.
** Team & Structure**:
Within Sales Strategy & Excellence (executes on strategic initiatives & coordinates cross-functional efforts); owner of the cross-functional interlock across Sales and Product.
** Responsibilities
* ** Monitor product roadmaps and dependencies; maintain a consolidated view of timelines, risks, and customer impact for sales leadership
* Collect structured intake from the field; synthesize feedback by severity, prevalence, revenue impact, and feasibility
* Lead a bi-weekly cross-functional Product Council to triage and prioritize items, document decisions, owners, and delivery dates
* Ensure closing the loop with the field and customers - drive communication status, provide guidance for active clients
* Identify and escalate product risks and dependency conflicts
* Publish CRO and sales leadership team ready readouts highlighting top issues, decisions taken/proposed, status, and ROI achieved or forecast
* Coordinate with industry strategy leads to deliver training and target customer profiles for the field
** Minimum Qualifications
*** Bachelor’s degree in Business Administration, Product Management, Engineering, or a related field. An advanced degree (MBA, MS) is preferred
* A minimum of 7-10 years of experience in product management, sales operations, or business operations, with at least 3-5 years in a leadership role
* Proven experience in monitoring product launch roadmaps and dependencies, collecting field product feedback, and ensuring effective communication and alignment across functions
** Preferred Qualifications
*** High level of integrity, professionalism, and commitment to operational excellence and business success
* Strong focus on customer and sales satisfaction with the ability to understand and address their needs and challenges
* Flexibility and adaptability to respond to changing business needs and priorities in a dynamic environment
** The Ideal Candidate
*** Strong understanding of product management processes, including product launch roadmaps, field feedback collection, and ROI assessment
* Demonstrated ability to lead cross-functional teams and facilitate Product Councils, ensuring alignment between Sales, Product, and Customer Success
* Excellent project management skills with experience in developing efficient processes to collect real-time field feedback and track ROI
* Analytical skills with the ability to synthesize feedback, assess ROI, and make data-driven decisions to inform product strategy and improvements
* Strong business acumen and strategic thinking skills with the ability to align product solutions with overarching business goals and sales priorities

Leadership and Management:
* Proven leadership experience with the ability to manage, mentor, and develop high-performing cross-functional teams
* Strong decision-making skills with experience in resource allocation and project prioritization to maximize strategic outcomes
* Ability to manage cross-functional teams and collaborate effectively with other departments, including Sales, Product Management, and Customer Success Communication and

Collaboration:

* Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively
* Strong interpersonal skills with the ability to build and maintain relationships across various functions and levels within the organization
* Effective collaboration skills with experience facilitating cross-functional Product Councils and ensuring alignment on product feedback and strategy

Technical Proficiency:
* Proficiency in product management tools, CRM systems, and project management tools
* Familiarity with analytics and data visualization tools to track and report on product feedback, ROI, and other relevant metrics
* Experience in developing and managing product solution roadmaps based on field feedback and…