AVP, Claim Account Manager

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Sompo has a unique opportunity for an AVP, Claim Account Manager in the North America Client Experience Team.

This position will be responsible for handling claim accounts across the Midwest Zone, which includes Chicago, IL, Minneapolis, MN, St. Louis, MO, Kansas City, MO, Detroit, MI, Cincinnati, OH and the encompassing territory. The role will participate in or directly manage the acquisition, maintenance, and renewal of accounts, and deliver agreed‑upon claim service to clients and brokers in a timely and professional manner.

This position will be based out of our Chicago, IL or any other Sompo office location in the Midwest Zone.

• Foster and manage relationships between claim operations and clients, brokers, and partners
• Develop sales proposals that present competitive advantages
• Participate in sales presentations to potential clients and brokers
• Ensure timely execution of client service contracts and resolve contract, billing, and funding‑related issues
• Manage all aspects of client claim file review meetings
• Determine claims and reporting preferences, options, and infrastructure to provide efficient service delivery
• Establish, monitor, and maintain data integrity, especially with claims coding
• Determine, establish, and maintain electronic Claim Handling Instructions
• Monitor claim activity for existing clients to ensure adherence to established protocols
• Collaborate with management to deliver claim service that meets client expectations
• Communicate effectively with all internal and external customers
• Analyze claims data, identify trends within client portfolios, and collaborate on proactive solutions
• Evaluate claims and provide settlement authority
• Serve as a single claim point of contact for aligned brokers
• Support Underwriting and Business Development for broker presentations, marketing, and claims‑related needs in the Western Zone

• Minimum of 10 years of insurance claims experience, including managing claim service delivery to large national accounts
• Familiarity with Alternative Risk Transfer mechanisms and unbundled claim programs
• Proficiency in Property, Casualty, and Workers’ Compensation claims
• Demonstrated leadership, teamwork, collaboration, problem‑solving, and communication skills
• Strong negotiation and presentation skills with excellent written and verbal communication
• Strategic, proactive, and innovative mindset to develop creative solutions and resolve problems
• Advanced relationship management skills with internal staff and external partners
• Ability to develop and deliver financial and statistical analysis to clients
• Effective communication across a wide spectrum of stakeholders
• Proficiency in Microsoft Suite, including Excel, PowerPoint, and Word

Salary Range: $130,000 – $190,000. Actual compensation depends on factors such as location, qualifications, skills, competencies, and experience.

Summary We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid‑time‑off programs, including company‑paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax‑Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. to learn more about life at Sompo.

Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone’s unique contributions – we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.