Vice President, Professional Services

Location: California

** Purpose of the Role
** Stabilize, professionalize, and scale the day-to-day operations of a Workers’ Compensation RCM business. This role is responsible for
** operational execution, controls, visibility, and leadership development**, while building durable systems that do not rely on any one individual. This is a
** hands-on executive leadership role**, especially in the first 90 days, with the expectation that execution is ultimately delegated and institutionalized.
** Immediate Priorities
**** 1. Operational Stabilization & Risk Control
*** Take charge of stabilizing all core operational workflows that were previously informally or personally managed, including:  + Client operational reporting (daily / weekly / monthly)  + Payment posting workflows and cash controls  + Coordination of hearing-related operations
* Identify and eliminate
** single-point-of-failure dependencies
*** Document critical workflows and ownership where none currently exists
* Implement appropriate
** segregation of duties, access controls, and auditability**, particularly around cash handling and posting
** 2. Payment Posting, Lockbox & Cash Controls
*** Provide executive leadership and oversight of the payment posting function:  + Lockbox access and controls  + Intake of checks and electronic payments  + Distribution of work across the payment posting team
* Redesign the payment posting process so:  + No payments are routed to or dependent on one individual  + Work is assigned, tracked, and reconciled systematically
* Partner with Finance to ensure accuracy, timeliness, and control standards are met
* Establish clear reporting on cash flow, posting timeliness, and exceptions
** 3. DWC Hearing & Legal Operations Oversight *(Executive Oversight Only)
**** Provide
** executive oversight
** of the DWC hearing calendar and related legal operations.
* Ensure appropriate
** day-to-day ownership
** is assigned to operational staff, vendors, or legal partners for:  + Calendar management  + Hearing coverage and appearances  + Preparation, documentation, and follow-up
* Define expectations, escalation paths, and accountability so:  + Hearings are consistently staffed and prepared  + Deadlines are met without executive intervention  + No individual becomes a bottleneck or point of failure
* Maintain
** high-level visibility
** through dashboards and reporting on:  + Upcoming hearings  + Coverage status  + Outcomes and risks
* Escalate issues as needed while ensuring execution remains with designated owners
** 4. Team Leadership & Development
*** Directly manage and develop direct report into a formal leadership role.
* Transition them from primarily task execution into management and operational ownership.
* Provide coaching and structure in:  + Operational reporting ownership  + Client invoicing oversight  + Cross-functional coordination
* Expand their scope over time with defined milestones, training, and accountability.
** Core Ongoing Responsibilities
**** Operations Leadership
*** Own operational performance across WC RCM functions:  + Billing  + Payment posting  + Client reporting  + Operational coordination with legal and hearing resources
* Translate business strategy into
** repeatable, executed process
*** Serve as the operational counterpart to executive leadership
** Forecasting, Metrics & Visibility
*** Own operational forecasting inputs:  + Revenue  + Volume trends  + Staffing needs  + Capacity planning
* Ensure leadership has
** clear, accurate, and timely operational visibility
**** Process, Systems & Scalability
*** Identify inefficiencies, manual work, and operational risk points
* Standardize workflows across clients where possible
* Partner on system enhancements, reporting tools, and automation
* Reduce reliance on tribal knowledge and individual heroics
** Client Operations & Trust
*** Ensure operational commitments to clients are met consistently
* Act as escalation point for operational issues when needed
* Improve predictability, professionalism, and confidence in client deliverables
** Background & Profile
**** Experience
* ** Strong RCM operations background
* Prior leadership or management experience
* Comfort stepping into ambiguity and…