Member Business Relations Specialist

Start Date 08/05/2025

Position Type

Full Time

SUMMARY:

In accordance with existing procedures and systems, provides a variety of member service functions including specific operational and member related duties and services as delegated by the Member Business Relations Manager.

Primarily responsible for the servicing and support of member businesses with all member business service functions including, but not limited to, new memberships, new share accounts, enrollment and support of merchant and online electronic services, and coordination and assistance with member business loans. Support of online electronic services to include participation of testing of online business platforms during system upgrades and troubleshooting of member business online services

This high contact person requires an ability to communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following job functions. Other job functions may be assigned from time to time. The job functions contained hereafter are intended to be supplemented by “Task Lists” which describe various individual tasks associated with each job function.

• Pro-actively develops and maintains a detailed understanding of member businesses and needs and actively offering the Credit Union’s full range of business services to meet the identified needs.
• Receives and processes all member business inquiries and applications for online banking services including electronic payment and merchant services.
• Analyzes credit reports, financial statements, and other related documents for member business electronic merchant services requests.
• Ensures member business files and agreements contain appropriate documents with appropriate signatures, dates, and other relevant data.
• Updates and maintains new and existing member business files for the credit union on a regular basis.
• Performs credit reviews for all member businesses requesting merchant and/or online banking services with access to electronic payment systems; i.e. wire transfers and ACH services.
• Works closely with the Member Business Credit team to coordinate credit reviews and ensure requests are actively addressed and overall expectations are appropriately managed.
• Collaborates and works closely with the Contact Center management team in support of online banking initiatives related to the business platform.
• Maintains monthly member business activity reports.
• Reviews daily negative share account reports and collects on negative share accounts, returned deposit items or other member business related returns including returned mail and notices.
• Prepares assigned daily, weekly and monthly center operational reports.
• Participates in the development and/or updates of Retail Service Department standard operating procedures as assigned.
• Participates in assigned Retail Service Department projects for the division.
• Process and review merchant services application.
• Reconciles monthly OLB ACH billing.
• Credit review for merchant services.
• Credit review for online banking for ACH and Wire.
• Processes Member Business Line of Credit drawdown requests.
• Boards and funds new Member Business Loans.
• Establishes the Collateral Manager for Member Business Loans.
• Conducts periodic outreach efforts to businesses for business development and portfolio growth.
• Conducts training for Retail Service Department staff as assigned and in line with the overall Operations Training Plans.
• Works closely with the Member Education Coordinator in the planning and coordination of Member Business Educational Workshops as required.
• Performs due diligence and prepares BSA-related correspondence to assist with Compliance’s review.
• Performs other duties as may be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

None.

PERFORMANCE STANDARDS:

Knowledge of all credit union products and services. Ability to work with different levels of the organization, maintains confidentiality of records and information, diplomacy, tact, and professionalism in actions and appearance. A cooperative, positive attitude towards members and fellow…