Client Success Coordinator

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit:

• Specialty Copay Assistance Program (SCAP) – facilitates member and specialty pharmacy calls, enrollment in copay card programs, runs accumulator reports, performs daily auditing of specialty claims, triggers member letters, updates copay card program tracker with max dollar funds.
• Patient Assistance Program (PAP) – helps find financial assistance for specialty members that are either excluded from specialty benefit or enrolled in Direct Procurement Solutions (DPS).
• Individual Medication Management (IMM) – identifies new IMM drug utilizers, sends member letters, updates, and maintains list in CRM Zoho.
• Reporting – management of client and broker reporting requests, supports consultants in creation of client performance reviews, and aggregation of PBM and consulting outcomes.
• Data Integrity – management of data platform integrity via monthly audits of eligibility, and missing or incorrect data in system, and collaboration with BI team to resolve errors.
• CRM Management – maintenance of CRM Zoho via monthly updates of missing or modified information to ensure the most current status and documentation is captured in the system for each client.
• AI Alert Emails – weekly emails to brokers and clients on identified high dollar claims, new specialty and new non-specialty high dollar claims, and other outliers in their utilization.
• Case Management – collaboration with PBM partners to resolve escalated member issues, plan issues, reporting issues, etc.

• Bachelor’s degree, Certified Pharmacy Technician (CPhT), or other healthcare credentials
• 1-3 years’ experience in pharmacy, benefit management, healthcare, or related industry experience

• Basic Communication
  
  Skills:
  
  Ability to effectively communicate both verbally and in writing
• Learning Agility:
  Diligence to proactively expand skillset, resolve issues, or get past roadblocks
• People
  
  Skills:
  
  Ability to foster positive working Use of a communication style that enhances high levels of engagement.
• Perseverance:
  Ability to follow-through, meet deadlines, and strive to exceed goals
• Critical Thinking
  
  Skills:
  
  Ability to look beyond the obvious, probe and provoke thoughts on alternative solutions
• Technology
  
  Skills:
  
  Ability to use or learn technology needed to perform to include, but not limited to, the Microsoft suite of applications:
  Teams, Excel, Word, Outlook, and PowerPoint.
• Resiliency:
  Flexibility to embrace continuous change and remain positive in times of uncertainty or stress
• Basic Math
  
  Skills:
  
  Ability to apply basic mathematical concepts such as percentages, adding, subtracting, multiplying and division.
• Ethics & Integrity:
  Ability to comply with company confidentiality requirements as well as with HIPAA and other applicable government regulations.

• Minimum of four days per week required in the NFP Rx Solutions office in Chesterfield, One day per week with the option to work remotely from home.
• No overnight travel required

These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to…