Partner Success Manager

Overview

The Revi Mission. Brick and mortar is not dead but changing, and Revi is leading that change into the future. Revi offers businesses an in-store digital platform to build long-lasting relationships with customers and to allow consumers to interact with any business they walk into digitally. Our product is a self-ordering system where consumers can buy, pay, get rewards, and more.

We are pursuing a multi-billion dollar opportunity with new Series A funding. This is an excellent time to join a collaborative, in-person team at a pivotal moment in our growth.

As a Partner Success Manager, you’ll have a direct impact on the growth of our business through strategic Partner engagement, retention, and transaction enablement. You’ll drive programs that support Partner success and work closely with the leadership and Product teams to enhance the platform experience.

• Manage Partner relationships and proactively deliver an exceptional Partner experience
• Track Partner health and performance to identify churn risks and growth opportunities
• Analyze Partner issues and prioritize resolutions with speed and clarity
• Execute programs that drive transactions and product adoption
• Meet weekly and monthly KPI goals (e.g., Partner retention, task completion, transaction targets)
• Maintain high levels of engagement and Partner satisfaction with a focus on loyalty
• Collaborate with Product to recommend features and platform improvements based on Partner feedback
• Serve as a trusted advisor and product expert to Partners
• Create and manage support tickets for Partner issues
• Own Partner Success Plans across your assigned accounts
• Drive collection of NPS and CSAT responses to guide continuous improvement

• 3+ years in customer-facing roles (Partner Success, Customer Support, Onboarding, etc.)
• Strong interpersonal, written, and verbal communication skills
• Ability to manage multiple accounts, prioritize tasks, and execute with confidence
• Proven Experience Working In CRM Platforms (Salesforce Preferred)
• Track record of success in relationship management, growth, or service environments
• Familiarity with restaurants and SMBs and Mid Market is a plus
• Highly organized with strong time management and decision-making skills
• Tech-savvy and able to learn backend account systems quickly
• Bilingual (bonus)

• ❤ ️ Heart: A team that is passionate about what they do, with a heart of giving back.
• 🔨 Impact: A versatile team player with an innovative mind and a firm backbone to make an impact on everything they touch.
• 🏆 Excellence: A team committed to excellence in all we do, with integrity and supreme service.