Software Engineer, Data Analyst

Position: Staff Software Engineer
Location: California

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Job Description ### About Zendesk and Our Quote to Revenue Team At Zendesk, we empower organizations worldwide to deliver better customer experiences with our best in class SaaS solutions. Our Quote to Revenue team plays a pivotal role in ensuring seamless processes from sales quoting, subscription billing, revenue recognition, and customer financial operations. We are at the forefront of transforming we manage recurring and usage based revenue streams by leveraging leading-edge technologies and innovative billing capabilities.

As Zendesk expands our portfolio into emerging markets such as AI-driven offerings, our  Quote to Revenue team is instrumental in scaling and evolving revenue systems that keep Zendesk competitive and agile.### Position Summary Zendesk is seeking an exceptionally seasoned Staff Software Engineer to lead initiatives around our Zuora Billing, Mediation, and Revenue platforms. This lead role will partner closely with business stakeholders, product managers, and technical teams to architect, design, and implement enhanced billing solutions.

You will be a critical player in driving transformation projects including Orders Actions, Order to Revenue (OTR), Metering, Native Ramps, Advanced Consumption Billing and more, all essential to supporting Zendesk’s innovative go-to-market programs and AI offerings. This is a high-impact position requiring deep expertise in billing systems, revenue workflows, and a solid grasp of SaaS subscription lifecycle management.### Responsibilities
* We are seeking a highly skilled Staff Software Engineer with in-depth experience in Zuora Mediation, Rev Pro and Zuora Billing to join our team.
* Lead requirements gathering, documentation, and prioritization for billing transformation projects including but not limited to Orders Actions, OTR, Metering, Native Ramps, and Advanced Consumption Billing models.
* Analyze business processes and challenges with a strategic mindset to design scalable, efficient billing and revenue recognition solutions.
* Drive implementation efforts by collaborating with cross-functional teams including Integrations, Product Management, Sales, Finance, Engineering, and Operations.
* Ensure alignment with compliance and revenue recognition standards, optimizing the integration of Zuora billing with financial systems.
* Facilitate testing, user acceptance, and rollout of new billing features and enhancements to minimize disruption and maximize adoption.
* Proactively identify improvement opportunities to support Zendesk’s evolving AI-driven product portfolio and go-to-market strategies.
* Lead the configuration of Zuora Mediation, Billing and Rev Pro to meet business requirements
* Provide in-depth functional knowledge of Zuora Billing (subscription management, invoicing, payments) and Rev Pro (revenue recognition, compliance with ASC 606 and IFRS 15).
* Provide mentorship and guidance to junior engineers, analysts and team members focused on billing and revenue operations.
* Stay current with industry best practices, Zuora updates, and billing trends to continuously elevate Zendesk’s Quote to Revenue capabilities.### Skills and Experience
* 8+ years of experience in software engineering roles supporting SaaS billing and revenue operations.
* Deep expertise with Zuora Billing, Mediation, and Revenue Recognition modules, including design and configuration knowledge.
* Proven track record of delivering complex billing transformations such as Consumption Billing, Order to Revenue, Metering, Native Ramps.
* Strong understanding of SaaS subscription lifecycle, revenue recognition principles (ASC 606/IFRS 15), and compliance standards.
* Knowledge of integrating Zuora with other boundary systems (e.g., Salesforce CPQ, Salesforce CRM, Netsuite ERP, Avalara and financial reporting systems)
* Proficiency in business process modeling and tools like Lucid Chart, JIRA, Asana, or similar platforms for project tracking and management
* Experience working with cross-functional stakeholders in sales, finance, product management, and engineering.
* Excellent analytical, communication, and documentation skills with ability to translate complex concepts…