General Manager IV Infusion Wellness Center

Benefits

• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Wellness resources

The General Manager is the leader of the wellness center and is responsible for driving revenue, developing the team, and ensuring every guest receives high-quality experience. This is a hands‑on, floor‑based role
, not an office position. The General Manager is expected to be visible, engaged, and actively leading the team every day.

This role requires strong leadership, sales ability, and accountability
. The General Manager sets the tone for performance, professionalism, and culture inside the center.

• Drive membership sales, renewals, and upgrades
• Lead by example in converting walk‑ins, tours, and inquiries
• Coach the team on needs‑based selling and service recommendations
• Track daily, weekly, and monthly sales performance
• Own center‑level goals for:
  • Membership growth
  • IV and medical services
  • Add‑on and package sales

• Set clear expectations for:
  • Attendance and punctuality
  • Performance standards
  • Guest experience
• Conduct regular coaching, feedback, and performance conversation
• Ensure all team members follow:
  • Booking procedures
  • Sales scripts
  • Guest communication standards
• Address performance issues quickly and professionally

• Be present on the floor and part of the daily operation
• Support staff during:
  • Guest check‑in and checkout
  • Tours and consultations
  • IV and service coordination
  • Step in when the center is busy to maintain flow and service quality

• Ensure a clean, professional, and welcoming environment
• Monitor booking flow, wait times, and service execution
• Resolve guest concerns in real time
• Ensure compliance with Restore standards and local regulations

• Work with management to build schedules that support:
  • Sales volume
  • Service demand
  • Payroll targets
• Ensure proper coverage at all times
• Assist with hiring, training and onboarding new team members
• Reduce turnover through leadership and engagement

• Send weekly performance updates to ownership
• Report on:
  • Sales results
  • Membership trends
  • Staffing and coverage
  • Guest feedback

• Proven experience in Sales leadership, Team management, Service based or wellness / hospitality environment
• Strong communication and conflict‑resolution skills
• Comfortable leading from the floor, not behind a desk
• Highly organized, accountable, and performance‑driven

• Growing memberships month over month
• High conversion from tours to members
• Motivated, engaged staff
• Low no‑shows and cancellations
• Consistently strong guest feedback
• A center that runs smoothly, profitably, and professionally