Project Service Coordinator

Description

Project Service Coordinator

This position is based in our Fenton, MO office

Arch Key is one of the nation’s largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We’re the POWER behind making the improbable possible. We’re electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow.

Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We’re not just energizing infrastructure, we’re energizing careers, communities, and the future. Made up of the brightest minds in the industry, our team is our greatest asset bringing knowledge, skills, and experience to every project.

This is more than a call to join us, it’s an invitation to be part of a visionary journey, to grow with us as we scale.

The Project Service Coordinator is responsible for subcontractor management, licensing, quality control, creating reports, document control, client satisfaction activities and other project management administrative support functions in an assigned division or function. Provides a variety of administrative support as needed. This position facilitates an organized workflow with customers and project team members on assigned projects, in alignment with all Company policies, procedures, key objectives and regulations.

• Can flex and adapt with the growing needs of the business.
• Can work autonomously and creatively solve problems.
• Has a growth mindset and is always looking to continually learn and grow.

• Assists with the planning and scheduling of all assigned projects, to optimize efficiencies of labor costs. May coordinate and communicate scheduling of field and service technicians with vendors, utility companies and customers. Completes and submits appropriate paperwork as needed.
• Provides project start-up support and task tracking including contracts, proposal letters, field data, etc. Ensures accurate and timely tracking information is entered into and maintained in appropriate systems and communicates appropriately with project management and other staff members. Issues updated reports as requested.
• Schedules and coordinates the details for appointments, meetings, training, conference calls and event planning as requested. Maintains the organization of conference rooms and ensures supplies are available as needed. Establishes and maintains office organization and assists with a full range of administrative duties, including document preparation, filing, tracking metrics and ordering office supplies.
• Tracks and maintains current information on active projects, project opportunities, schedules and/or training activities as requested.
• Provides front desk reception tasks when needed, including greeting, and directing guests and vendors.
• Provides a variety of mail support by receiving, sorting, and distributing incoming mail and packages. Prepare outgoing mail and packages including pick-up and tracking as needed.
• Works collaboratively with Arch Key’s shared business services groups.
• If appropriate, functions as a primary point of contact for customers requiring service. Ensures product orders are processed appropriately and that work is completed, projects are closed and ready to be billed. Assists project management staff in assembling project submittals and writing purchase orders to suppliers and subcontractors.
• If appropriate, accurately design activities of assigned projects as needed, and archives completed project information for future reference.
• Assists staff with documentation of Methods of Procedures (MOPs), prepares project status reports and works to ensure plans adhere to contract specifications. Maintains consistency in content and appearance of written documents.
• Updates processes and procedures, creates checklists and accountability documents, and communicates effectively…