Clerk II

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products.

Today, we have more than 3,500 employees across 29 different locations, with a family of brands that also includes Super

ATV and Dayton Parts. Publicly traded under the stock ticker DORM, reaching a revenue of $2 billion in 2024.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

As a Clerk II, you will play a vital role in ensuring accurate data management and seamless operational flow within the department. This position involves computing, classifying, recording, and verifying numerical data to maintain comprehensive and up-to-date departmental records. Your attention to detail and organizational skills will support the efficient handling of customer orders and internal documentation.

• Accurately verify and process customer orders to ensure correctness and completeness, supporting prompt fulfillment.
• Prepare and print necessary paperwork including packing lists and Bills of Lading to maintain thorough shipping documentation.
• Analyze and interpret department-generated reports to assist in operational decision-making and identify opportunities for process improvement.
• Create, update, and maintain electronic and physical databases to ensure data integrity and easy retrieval.
• Systematically file and organize all department documents, maintaining a well-ordered and accessible filing system.
• Manage allocation and de-allocation of orders in coordination with other departments to optimize resource usage.
• Utilize mailing and freight carrier tracking systems (including USPS, UPS, and Fed Ex) via internet platforms to monitor shipments and obtain delivery confirmations promptly.
• Maintain effective and timely communication with Sales teams, Customer Service Representatives, customers, and freight carriers to coordinate order processing and resolve issues.
• Participate actively in department meetings and project initiatives aimed at enhancing workflows and service quality.
• Adhere strictly to standard operating procedures to support compliance and maintain operational consistency.
• Maintain a clean, neat, and organized work environment to promote efficiency and workplace safety.
• Demonstrate reliable punctuality and regular attendance to support uninterrupted departmental operations.
• Perform additional duties as assigned to support the broader objectives of the department and company.

• Possess strong mathematical skills essential for accurately handling numerical data and calculations.
• Maintain excellent performance and safety records, demonstrating conscientious adherence to workplace standards.
• Physically capable of lifting, packing, and stacking items up to 40 pounds safely and efficiently, following proper ergonomic practices.
• Exhibit flexibility and willingness to work overtime when operational demands require it.
• Strictly follow all safety protocols and utilize personal protective equipment (PPE) as required to ensure a safe working environment.
• Familiarity with QAD systems is preferred, enabling efficient data entry and retrieval.
• Demonstrated working knowledge of Microsoft Office applications including Word and Excel to prepare documentation and manage databases.
• Showcase analytical thinking, responsibility, and conscientiousness in daily tasks to maintain high standards of accuracy and professionalism.
• Effective communication skills, both verbal and written, to engage productively with team members and external partners.
• Strong time management capabilities to prioritize tasks and meet deadlines consistently.
• Physical requirements include the capacity to lift up to 50 pounds; able to reach, swivel, carry items between buildings, listen attentively, and participate in a moderate noise environment.
• Adaptability to dynamic work conditions and readiness to contribute to team efforts under varied circumstances.

• High school diploma or equivalent General Education Development (GED) certificate is required.
• One to three months of related work experience or equivalent training is preferred, demonstrating foundational proficiency in clerical duties and data management.
• Combination of education and practical experience demonstrating the ability to perform core…