Back Office Operations Lead

Sketch Development is seeking a highly organized, detail-oriented Back Office Operations Lead to manage core back-office functions and ensure the smooth day-to-day operation of our office. This role owns execution across bookkeeping, HR administration (via our PEO), office management, and company events.

• Maintain organized and accurate financial records
• Support month-end close preparation activities
• Perform routine bank and account reconciliations
• Manage and execute accounts payable and receivable processes
• Prepare and issue client invoices; track collections
• Coordinate with external accountants or bookkeeping services as needed
• Serve as primary liaison with the company’s PEO
• Ensure timely and accurate completion of payroll
• Coordinate employee onboarding and offboarding processes
• Maintain employee records and HR systems
• Administer time-off tracking and policy compliance
• Maintain compensation documentation and policies
• Support employees with routine HR-related questions
• Help maintain, update and recommend internal HR policies as needed

• Maintain a clean, organized, and welcoming office environment
• Ensure office supplies, snacks, and essentials are stocked
• Coordinate minor facilities needs and coordinate with vendors
• Order catered lunches or refreshments as needed
• Support overall office experience and day-to-day functionality

• Plan and execute company-hosted events (e.g., happy hours, meetups)
• Coordinate vendors, catering, and logistics
• Support occasional evening events
• Ensure events reflect company brand and culture

The Operations & Office Administrator will be accountable for the following outcomes:

• Accurate and timely financial processing. Invoices are issued correctly and on schedule; AP/AR is current; reconciliations are completed without errors.
• Clean and audit-ready financial records. Books are maintained in a state that supports smooth handoff to external accountants and tax professionals.
• Reliable HR process execution. Onboarding, offboarding, compensation updates, and time-off administration occur accurately and on time.
• HR system integrity and policy compliance. Employee records are current; policies are implemented consistently; coordination with the PEO is proactive and organized.
• A well-maintained and fully functioning office environment. The office remains hospitable, stocked, and operational without executive oversight or intervention.
• Professional and seamless event execution. Company-hosted events are well-planned, logistically sound, and positively reflect the organization.
• Operational visibility and communication. Leadership is kept informed of any issues in bookkeeping, HR administration, facilities, or events before they become problems.
• Ownership mentality. Back-office functions operate smoothly without requiring micromanagement or repeated follow-up.

• Able to work in-office up to 5 days per week including occasional evening events. This is not a remote position.
• 2–5+ years of experience in office administration, operations, or similar roles
• Hands‑on experience with bookkeeping tasks (AP/AR, invoicing, reconciliation), including 2-5+ years of experience using Quick Books Online. Accounting degree preferred.
• Familiarity with PEO-supported HR environments
• Strong organizational and time‑management skills
• Ability to manage recurring responsibilities independently
• High attention to detail and process discipline
• Professional, service‑oriented communication style

• Experience in a small business, consultancy, or agency environment
• Experience with Prism
  
  HR software
• Experience automating routine tasks with AI
• Event planning or hospitality experience