Administration Officer - Visitor

Administration Officer - Visitor Experience

Combine your love of snow with your administration skills!

The opportunity

The Visitor Experience Team at ARV is dedicated to creating memorable and high-quality experiences for every visitor across all six alpine resorts. The team leads the design and delivery of integrated visitor services, marketing programs, and engagement initiatives that drive awareness, satisfaction, and year-round visitation. Through close collaboration with resort staff, industry partners, government agencies, and Traditional Owners, the Visitor Experience Team supports ARVʼs strategic goals by fostering innovation, enhancing service standards, and building strong relationships with stakeholders.

Their work ensures that every visitor enjoys a welcoming, diverse, and enriching alpine experience, contributing to the long‑term success and sustainability of Victoriaʼs alpine resorts.

As an Administration Officer in our Visitor Experience Team, you will provide administration & business support services that will contribute to the efficient operation of the resort & delivery of positive visitor experiences. Under guidance and supervision you will apply established procedures, processes and office practices to support daily resort administration. You will be adept in managing administrative tasks, processing enquiries, maintaining records which will ensure accurate and professional business operations.

• Experience and knowledge of administration practices, procedures & office systems
• Sound computer skills with MS Word, Excel and email systems
• Strong attention to detail, organisation skills, ability to prioritise and manage multiple tasks within set time frames
• Strong written & verbal communication skills
• Ability to problem solve to address routine issues using policies, procedures and available information

• Have full Australian working rights. International applicants are required to obtain their own visa with valid Australian work rights.
• Currently hold or be willing to obtain a Victorian Working with Children Check – Employee type
• Have an Australian drivers licence (Victorian licence preferred)
• Satisfactorily pass a police check and random drug & alcohol tests.

Need more details? For a full list of the key responsibilities and performance indicators please contact careers.gov.au

Location: Lake Mountain, Victoria.

Hourly pay rate: From $30.51 - $34.85 per hour + casual loading assessed on skills and experience.

How to apply: If you have the skills and experience listed above and are keen to experience a season of working at the snow, click on "Apply" and upload your resume, qualifications and cover letter
, sharing with us your suitability for the role.

Close date: Wednesday, 18th March 2026

We recruit as we go, so don’t delay submitting your application. Shortlisted candidates will be contacted.

* Limited staff accommodation is available for successful applicants. Please discuss this with your hiring manager if you require accommodation.

Who will you be working for? Established on 1 October 2022, Alpine Resorts Victoria brings a sector‑wide focus and strategic leadership to the management of Victoria’s six alpine resorts:
Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.

For more information, visit the website (Use the "Apply for this Job" box below). or Mt Baw Baw – Melbourne's closest ski and snow resort.

Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.

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