Program Associate

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The Family Support Division (FSD) is seeking applications for a Benefit Program Associate. This position will be located in the Plattsburg Resource Center based at 108 Bush St, Plattsburg, MO.

Location:

Plattsburg Resource Center, Plattsburg, MO. The position supports customers by answering questions about their situation, entering verifications/changes on cases, and assisting with the registration and processing of applications.

• Work directly with customers to answer questions about their situation
• Work directly with customers to enter verifications/changes on their cases
• Monitor local drop boxes and scan/index documentation appropriately
• Register applications dropped off at the location
• Register applications through the FSD Docs and other Queues
• Direct local customers to the correct next step in their process
• Type, utilizing a computer keyboard and word processing software, and edit a variety of material, frequently involving technical or specialized terminology; transcribe from dictating equipment
• Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures
• Review documents for accuracy, completeness and compliance
• Compose correspondence involving some interpretation and application of established policies and procedures; maintain correspondence, case and report files
• Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving
• Perform, review, and verify complex computations involving the application of rules and regulations
• Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages in the performance of duties
• Other duties as assigned

• High School diploma or equivalent and 1-3 years of relevant experience. Substitutions may be allowed
• Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant
• Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift, or time-of-service pay)

• The State of Missouri is an equal opportunity employer.
• The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator.
  
  This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
• FSD.Personnel.gov

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Administrative
• Industries:
  Government Administration

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