Customer Service Advocate

An essential service provider to Healthcare, Daniels Health was founded with the vision of “making healthcare safer” – and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our “why”, our “how” is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.

To support our growth, we are looking for a Customer Service Advocate to join our team.

• Role Overview
• To provide administrative support across operations, transport and logistics and management to ensure smooth flow and operation of all Daniels Health services. This role reports into the Customer Service Supervisor.

• In accordance with company delegated authority manual

• Management of specific projects as directed by the Plant Manager or Senior Managers.
• Contribute to operational efficiencies in order to reduce cost.
• Perform all necessary administrative support functions with staff to include accurate payroll and timekeeping, vacation approvals, new hire paperwork, regulatory compliance paperwork, and assist in the coordination of applicable training programs
• Support the identity and leader of process improvement initiatives as assigned
• Provide exceptional customer service when communicating and transmitting information or documents to customers, using telephone, computer, mail, or facsimile machine.
• Perform clerical duties, such as typing, proofreading, shredding documents, and sorting mail.
• Print daily routes and place in designated location for distribution to the drivers.
• Print process documents for daily production.
• Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility.
• Maintain and update filing, monitor office inventory, mailing, and database systems, either manually or using a computer.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Review files, records, and other documents to obtain information to respond to requests.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

An exceptionally passionate, multitasking individual that is self-motivated and experienced in supporting a plant or manufacturing facility with daily administrative tasks.

• 3+ years of administrative experience
• Administrative experience within a manufacturing/operational environment preferred
• High School Diploma or equivalent (GED
• Good with computer systems (Microsoft office suite, etc.)
• Excellent communication skills both written and verbal
• Ability to work in a team environment

$22.01 - $24.03 an hour

The pay range for this position is $22.01 to $24.03 per hour. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

If this sounds like the role for you, or somebody you know then we look forward to speaking with you!

To find out more of what a day in the life with our customer service team looks like visit –

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needle stick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.