Marketing-Admissions Assistant Skilled Nursing Facility

Job Details

To assist in the administration of all aspects of the admissions process. Reviewing referrals and communicating with the supervisor regarding potential admissions. Communicating and coordinating with hospital social workers, discharge planners, families and any other interested parties during the admissions process and facilitating smooth and timely responses to admission inquiries. Communicating and coordinating with facility staff regarding pending admissions.

• Assure Resident safety at all times.
• Willing to address each Resident by his/her preferred name as well as learn and abide by Residents’ Rights, rules and regulations.
• Commitment to work well with other staff avoiding petty conflicts that disrupt a productive work environment. Does not participate in facility gossip and rumors.
• Responsible for assisting with the coordination of all aspects of the inquiry/admission process to include full explanation of facility policies and expectations for family members/guarantor/significant other, as well as timely notification to departments insuring proper paperwork and procedures.
• Assist supervisor in the maintenance of the referral file with status and follow up of each potential candidate.
• Maintain knowledge of current regulations governing Medicare/Medicaid and private insurance company reimbursement.
• Maintain confidentiality of all activities, persons, and records.
• Obtain the Resident’s/guardian’s signature on all required releases, authorizations, etc.
• Assist with maintaining the current listing of all Residents, their level of care, and assigned rooms. Provide copies to nursing, administrative personnel, government agencies, etc.
• Collect, assemble and check admissions papers. Forward to appropriate departments.
• Notify appropriate departments when a Resident arrives at the facility and assure that facility staff escorts the Resident to his/her room.
• Explain room rates, billing procedures, restrictions, and Resident care procedures as appropriate.
• Assist with maintaining a Resident waiting list in accordance with established policies and procedures.
• Assist with maintaining the daily and monthly census reports.
• Maintain effective channels of communication with facility personnel.
• Attend and participate in matters relating to marketing and admissions at facility meetings, as required.
• Accept change in a positive and productive manner.
• Demonstrate tact, patience, and a cheerful disposition when dealing with Residents, family members and visitors.
• Respecting their privacy, knock before entering Residents’ room and wait to be invited in.
• Show fair and equitable treatment, confidentiality, self-determination, individuality, privacy, property, Civil Rights, and right to file a complaint.
• Assist with conducting tours of the nursing facility as needed.
• Assist with maintaining marketability of the facility.
• Report any situations or individuals not in compliance with Residents’ Rights to the Executive Director or Director of Nursing.
• Resident preferences are followed when providing care and services.
• Maintain Resident privacy, values, and right for decision making.
• Immediately notify supervisor and Executive Director for any injury, illness, or if develop a condition, that might impact the aptitude to perform job functions.

• Perform duties in compliance with established policies and procedures.
• Note changes in Resident’s condition and report immediately to charge nurse or Director of Nursing.
• Assist with developing marketing and community relations and resources to generate a positive image and encourage word of mouth referral activities.
• Refer admission problems to proper authority i.e., Business Office Manager, Nursing, Executive Director etc.
• Establish and maintain positive rapport with administration, interdepartmental personnel, volunteers, Residents, visitors and outside agency representatives.
• Maintain a professional and cooperative attitude at all times.
• Verbalizes support of facility management, staff and consultant staff.
• Participate in employee health and safety programs.
• Comply with requests for annual TB testing or other aspects of…