Operations Support Assistant

Operations Support Assistant – UC Santa Cruz

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The IRD for this job is: 01-12-2026

Under the general direction of the Fleet Services Office Supervisor, the Fleet Services Coordinator undertakes a wide range of administrative and clerical functions. The incumbent coordinates scheduling, provides customer service, and assists with billing for Fleet Services' UCruz rental program, Central Garage operations, the Fleet Services Wash Bay, and the campus fuel station. The Fleet Services Coordinator assists the Fleet Services Office Supervisor as needed, performing additional duties as assigned.

• Budgeted Salary: $30.74 - $34.46/hour. Salary commensurate with skills, qualifications and experience.
• Benefits Level Eligibility:
  Mid-Level benefits

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week:
  Mon-Fri
• Shift Includes:
  Day

• Greets and directs walk-in traffic, answers phones and responds to requests, provides referrals, sorts and distributes mail, and prepares routine correspondence.
• Inputs data into Fleet Services Vehicle Maintenance Database and fuel systems database for approximately 800 vehicles and pieces of ancillary equipment.
• Schedules vehicles and equipment for maintenance, contacts customers, and produces regular overdue reports for supervisor.
• Creates work orders for the garage on all scheduled maintenance.
• Places scheduled work onto shop calendar.
• Communicates the status of repairs and maintenance, contacting customers as needed.
• Maintains work order records of vehicle servicing, including parts used, technician time worked, outside vendor invoicing, and all other fees and activities as directed.
• Acts as a liaison between Fleet Services and outside warranty and service providers, such as auto dealerships, glass shops, parts distributors, tire vendors, etc.
• Processes auto insurance claims for University customers.
• Coordinates with equipment operators to obtain pictures and estimates.
• Communicates with the insurance company and Risk Services on the status of repairs and claims.
• Schedules repairs with outside vendors and customers.
• Books vehicle rentals for departments.
• Tracks body damage and repairs over the lifetime of the vehicle.
• Documents all expenses for proper recharge and claim reimbursement.
• Facilitates campus vehicle wash program.
• Interviews and assists in hiring student auto attendants and student office assistants.
• Creates work schedules and daily work routines for student staff.
• Creates and updates training materials at regular intervals.
• Administers off-campus vehicle credit card program.
• Assists with vehicle pick-ups and drop-offs on an as-needed basis.
• Provides support to the Fleet Services Office Supervisor, Central Garage Manager, and Fleet Services Manager as assigned.

• Processes vehicle reservation requests.
• Issues keys and credit cards to users and explains procedures.
• Confirms that UCruz vehicles have been returned.
• Ensures vehicles are safe, clean, and ready for rental by setting priorities for the Central Garage’s Automotive Attendant staff, communicating issues to the Fleet Services Office Supervisor and the Central Garage Manager.
• Maintains UCruz reservation calendar.

• Prepares data for accounting expense and billing.
• Creates files and inputs, checks, and tracks data for accuracy and completeness.
• Prepares recharges for review and inputs them into the University’s financial information system (FIS Banner).
• Confirms account information, vehicle status, and veracity of data.
• Completes regularly assigned data imports into vehicle/accounting database.
• Inputs all parts used into inventory systems.
• Works…