Early Morning Stock Associate

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve the hard problems and find the right solution.
• Commitment to Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA. We have three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow Associates with respect, follows all company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to engage in these tasks during all working hours and may be requested to perform additional tasks when doing so helps achieve our customer service and operational goals.

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment, keep egress to emergency exits clear, and immediately correct or report any unsafe conditions or practices to store leadership.
• Treat customers and Associates with respect and courtesy, be friendly and professional at all times, and recognize fellow Associates using company recognition programs.
• Assist customers in any way necessary – be register‑trained, assist with merchandise, and answer customer questions politely and knowledgeably. Greet all customers with eye contact, a smile, and a “hello,” and say “thank you” with every register transaction.
• Provide prompt and efficient responses to customers at all times; respond to customer service calls immediately and handle all customer issues courteously and helpfully, calling a member of store leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas including the front‑end, sales floor, and restrooms to help maintain merchandise, customer, and team areas.
• Maintain a professional appearance and adhere to the company’s dress code at all times.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well‑maintained and efficiently merchandised to standards.
• Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to monthly presentation guidelines, and maintaining merchandise/brand name familiarity within departments to assist customers.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions with Associates and customers, safeguard confidential information, cash and credit card information, and merchandise.
• Follow all Mark‑Out‑of‑Stock (MOS) policies, including identification of MOS merchandise, proper processing of each piece, and notification of store leadership to review and approve all…