Automotive Service Manager

Dealership L0134 Lithia Chrysler Jeep Dodge of Missoula

Take your career to the next level with a member of the Lithia Motors family, a Fortune 300 company! If you have a proven ability to lead winning teams and are interested in joining one of the fastest growing automotive groups in the country, we want to talk to you!

• Service Staff Recruiting, Training and Development
• Staff Department to optimize customer opportunities and productivity.
• Train Service Advisors daily using role‑play, evaluation, checklists, and quizzes to ensure they are well versed in the service process.
• Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs.
• Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring.
• Customer engagement.
• Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.
• Inspect repair orders daily for legibility, accuracy and legality.
• Ensure that all manufacturer policies and procedures are followed.
• Manage the administration, tracking and follow‑up required to stay current on warranty, receivables and service contracts.
• Read, understand and take action on MIS to generate maximum revenue and control expenses.
• Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
• Administrative Functions.
• Hold daily and monthly staff meetings as required covering key information.
• Serve as liaison between the store and Support Services Fixed Operations. Receive, communicate and hold staff accountable to policy and procedure requirements and updates.
• Complete service department reporting and month‑end procedures on time.

• Strong attention to detail and sense of urgency.
• Excellent communication skills both written and oral.
• Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate.
• Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management – ability to prioritize workload and manage one’s own time.
• Possess ability to meet and exceed automotive industry standards in service, sales and operations.
• 1–2 years proven track record of success as a Service Manager in an automotive dealership.
• Acceptable driving record and a valid driver's license in your state of residence.