Parts Manager

• Strives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.
• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all parts department staff.
• Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts.
• Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
• Maintains individual parts inventory levels and balances them for maximum turnover.
• OBSO does not exceed 2.5%
• Enforces a policy on the special ordering of parts.
• Analyzes sales, expenses, and inventory monthly to maintain profit goals. Develops and administers an aggressive wholesale parts program to produce profit.
• Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
• Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
• Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
• Provides technical assistance to parts department employees.
• Coordinates a prompt, efficient, and timely flow of paperwork.
• Directs shipping and receiving efforts to ensure timely processing.
• Monitors daily reports such as DOE, DOC, and sales productivity.
• Drives sales promotions with Outside Sales and Inside Sales
• Takes advantage of all manufacturers' inventory co-op advertising.
• Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Handles customer complaints immediately and according to the dealership's guidelines.
• Assists in the collection of past-due accounts.
• Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA Right-to-Know.
• Maintains professional appearance.

Equal Opportunity Employer
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