Pharmacy Liaison

Job Purpose

The Company is seeking a highly motivated, self‑starter who is looking for a challenging career with a fast‑growing company in specialty pharmacy management services. We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. The ideal candidate works independently, establishes strong relationships with patients, clinicians and internal staff, is results‑oriented, detail‑oriented and has strong administrative and organizational skills.

They are mature, approachable, professional and comfortable interacting in‑person and over the phone. A reliable, tolerant, determined, empathetic communicator who sees others’ perspectives and works as a member of a close‑knit team is essential.

• Provide legendary care to hospital patients by delivering a full suite of customized medication management services
• Work seamlessly alongside hospital clinicians as part of the clinic team, serving patients face‑to‑face and over the phone
• Educate prospective pharmacy patients on how the hospital serves patients and improves their overall care
• Support outpatient retail and specialty prescription medication needs
• Grow the specialty pharmacy patient population
• Ensure patients remain on track with medication regimens—outbound therapy/medication adherence check‑ups, secure refill prescriptions
• Communicate effectively with the centralized Patient Service Center regarding refill reports, zero‑fill reports, monthly outstanding reports and appointment lists
• Help develop new processes to ensure smooth operations and patient care
• Identify medications requiring special storage and/or handling such as hazardous or refrigerated medication
• Identify supplies necessary for select medications (sharps containers, needles/syringes, alcohol swabs, Band‑Aids)
• Answer, resolve and triage inbound inquiries
• Perform refill reminder calls under pharmacist supervision
• Resolve insurance‑related issues, including prior authorizations (PAs), and assist patients with financial assistance forms
• Ensure appropriate documentation in all required systems and tracking mechanisms
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations to operational issues, increasing productivity, quality, and customer‑service standards
• Identify trends, resolve problems, recommend improvements, and implement change
• Actively participate in process improvement initiatives
• Act as a value‑added business partner to stakeholders throughout the organization
• Protect the organization’s value by keeping information confidential
• Update knowledge by participating in educational opportunities, reading professional publications, maintaining networks, and participating in professional organizations
• Be willing to do whatever is necessary for the betterment of the Company
• Other duties as assigned

• Strong interpersonal communication skills
• Ability to work independently and demonstrate good judgment
• Strong verbal and written communication
• Highly proficient in Microsoft Office, especially Excel and Word
• Quick to learn other software programs and extract relevant information
• Strong organizational/administrative skills a must
• Organized, high‑integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
• Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential
• Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Required Licensure/Certification: State‑registered pharmacy technician in Montana; nationally certified as a CPhT or equivalent strongly preferred but not required. If additional licensure is needed, the applicant must commit to obtaining it within an agreed timeframe. Continued employment is contingent upon meeting these requirements.

Years of

Experience:

Required 2 years, preferred 3‑5 years as a Pharmacy Technician.

Education: High School Diploma or GED required.

Other: California residents employed by or applying for work at Shields have certain privacy rights. Please review our California Workforce Privacy Notice and Privacy Policy
.

• Mid‑Senior level

• Full‑time

• Health Care Provider

• Hospitals and Health Care

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.