Treasury Management Specialist

About The Role

Under general supervision, provides a complete range of customer and branch support for all e-banking, treasury management, and commercial payment services. Processes the electronic transfer of funds for customers. Prepares and processes all documents required for each transaction. Responsible for maintaining current and proper documentation in portfolio. Adhere to all applicable policies and procedures. Maintain strict confidentiality of all customers financial information.

Provide first line commercial electronic payments support for operational onboarding, and customer support questions including but not limited to wires, ACH, RDC, and business bill pay. Encourage customers to use all available self-service tools.

Ensure that proper records are maintained, and that safeguards and systems are in place for retention and storage as necessary. Responsible for adhering to SOX policy and procedures to ensure regulatory compliance.

Assist Treasury Operations Manager with tier I customer annual reviews including ACH and cash management risk. Verify the ACH limit in the file to ensure it agrees to the computer and retrieve appropriate authorization levels for each review. Assist department with onboarding of tier I customer setups.

Remain informed of all bank products and services. Ability to identify sales opportunities and refer business to the appropriate person for follow up and close of sale. Utilize knowledge of products and services to answer customer inquiries and ask questions that may open opportunities for sales.

Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Maintain strict confidentiality of customer’s personal and financial information.

Develop and improve skills through training programs and regular feedback discussions with supervisors which help further professional development. Participate in all training sessions and complete all assigned OnCourse compliance courses and achieve a passing score by due date.

Adhere to First Security Bank’s core values; represent the bank in a professional manner which includes a professional image, confidentiality, positive ‘can-do’ attitude, good attendance, punctuality, flexibility, and adaptability in meeting internal and external customer needs.

Display excellent customer service with both internal and external clients. Embody First Security Bank’s “Welcome” tenets:

• W arm – Demonstrate warmth; be genuine and approachable
• E ngage – Engage with teammates and customers; be present in every interaction
• L isten – Actively listen to employees and clients
• C onnect – Build relationships, connect with the community and teams
• O pportunity – Seek out opportunities to serve others
• M odify – Modify your approach to meet employees and clients where they are; style-flex and adapt as appropriate
• E xperience – Create a true experience for the client by providing exceptional customer service on their financial journey

Must be capable of regular, reliable, and timely attendance to accomplish essential job functions including in-person contact with internal and external customers.

Position performs other duties as needed/assigned.

• A high school degree or GED is required.
• Six months of banking experience.
• Must possess current valid driver’s license.

Working knowledge of standard office equipment. Skills in areas related to computer operation/use including working knowledge of Microsoft applications and ability to learn new systems/applications.

Communicate Effectively: both verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Demonstrate soft phone skills by treating all internal and external customers in a polite and courteous manner.

Customer Service:
We are community inspired and pride ourselves on offering exceptional service to both our internal and external customers. We expect you, as an employee, to support our values and…