Team Lead, Maintenance

Location:

USA - Missoula, Two Smokes way

Division:
Road

Job Posting

Title:

Team Lead, Maintenance - 96985

Time Type:
Full Time

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an  or  email address. If you question the legitimacy of any DSV job posting, please reach out to

DSV – Global transport and logistics

At DSV, The Team Lead – Maintenance Support oversees a team of Maintenance Support Technicians and serves as the primary point of contact for coordinating service activities across internal departments, vendors, and drivers. This role combines deep mechanical knowledge with strong organizational and interpersonal skills to ensure efficient operations, timely repairs, and outstanding service delivery. The Team Lead is also responsible for mentoring team members, tracking performance metrics, and ensuring compliance with company policies and DOT/FMCSA regulations.

• Lead and support daily activities of the Maintenance Support team to ensure timely and accurate service execution.
• Serve as liaison between drivers, technicians, vendors, and internal departments to resolve issues quickly and professionally.
• Oversee the intake and prioritization of repair orders (ROs), including warranty validation, estimate development, and data entry into the service database.
• Monitor and verify completion of recommended services and ensure thorough communication to drivers and dispatch.
• Assist with light maintenance and inspections when needed (lights, mudflaps, DOT inspections).
• Support procurement of parts, tools, and supplies; coordinate with vendors to track purchase orders and invoice processing.
• Administer warranty claims and ensure compliance with OEM service policies.
• Train and coach team members on SOPs, system usage, repair order standards, and communication protocols.
• Maintain organized documentation, customer records, and repair logs.
• Prepare operational reports, identify trends, and recommend process improvements to enhance efficiency and service quality.
• Act as the escalation point for complex service issues or customer concerns.
• Assist with permit acquisition, licensing documentation, and records management.
• Review and approve vendor invoices before forwarding to Accounts Payable.
• Support recruitment and onboarding of new maintenance team members.
• Occasionally assist in delivering freight to customers locally utilizing sprinter cans or Class A vehicles.
• Move and stage company equipment to proper locations, while adhering to DOT and FMCSA compliance standards.
• Perform other related duties as assigned.
• Highly developed organizational and people skills.
• Class 8 truck and trailer mechanical experience/knowledge.
• Good communication skills are essential, as is the ability to function within a group dynamic.
• Position requires the ability to balance multiple duties at once and a high attention to detail.
• Basic mechanical understanding of diesel mechanics and trailering equipment.
• Valid in‑state driver’s license.
• Basic mechanic hand tools helpful but not a necessity.
• Basic understanding of diesel repair and DOT/FMSCA compliance.
• Familiarity with parts and service management systems.
• Strong organizational skills with attention to detail.
• Effective leadership and team development abilities.

• Must possess a valid Class A Commercial Driver's License.
• High School Diploma or GED required.
• 3+ years of experience in truck/trailer maintenance or service coordination.
• 1+ year of team lead, supervisor, or mentorship experience preferred.

• Business fluent in English.
• Preferably good command of local language.
• Spanish proficiency is preferred.

• Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others).

Physical and/or Mental Requirements / Working Conditions

While performing the duties of this job, the employee is frequently required to stand. The…