Pro Customer Service​/Sales

Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

The Pro Customer Service/Sales Team is expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot s advantages over competitors.

The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

The Pro Customer Service/Sales Team participates in supporting the Pro customer journey, including order fulfillment, safe loading, product recommendations, and tailored delivery solutions. Team members build and maintain relationships with Pro customers, proactively drive sales using product knowledge, loyalty programs, and tailored recommendations, and provide outstanding service based on unique project needs. The team helps meet monthly sales goals and other metrics, assists at the Pro Desk, handles loading materials, manages deliveries, and offers specialized paint and product knowledge.

The team collaborates to maintain a clean, organized, and safe store environment, resolves delivery issues, and communicates Home Depot s advantages over competitors. Team members monitor inventory, support sales initiatives, and uphold high standards of customer service and safety.

Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.