Store Associate

Store Associate

.– Retail Department –

Reports To:

Assistant Manager – Status:
Non‑exempt

Work for Goodwill of South Mississippi is more than just working for a non‑profit. Beyond offering free job training and education to the community, you’ll find benefits for you too! We offer a comprehensive health plan (medical, dental, and prescriptions), dental and life insurance, supplemental life, accident, illness, and disability coverage, a 403(b) Retirement Savings program, paid time off, and employee discounts for all retail team members.

Under the supervision of the Store Manager and/or Assistant Manager, the Store Associate is responsible for delivering exceptional customer service, processing transactions and merchandising, and stocking the sales floor. The associate interacts with and assists customers with merchandise selection, suggestion selling, and cashiering in a courteous and professional manner. They are responsible for daily processing of store donations, moving product from the backroom to the sales floor while maintaining a hazard‑free work area, sorting saleable from salvage material, preparing merchandise for sale, sustaining production plant and retail operations, and exemplifying the culture of PRIDE (Passion, Respect, Integrity, Dedication, and Excellence) at all times.

• Collaborate with customers to understand and deliver their needs & expectations.
• Communicate Goodwill’s Mission and Focus.
• Provide exceptional customer service throughout the store and build and maintain internal and external customer satisfaction.
• Assist customers with merchandise selection, including suggestion selling.
• Proactively acknowledge, greet, and help customers in any area of the store.
• Inform guests of the best deals of the day, the color of the week, etc.
• Assist drivers with loading/unloading trucks of donated goods.
• Assist donors with unloading donations and loading sold goods.
• Ask donors if they would like a receipt and provide a donation receipt when requested.
• Collect donor information and enter it into the system for tracking.
• Provide a positive experience to donors, even when turning down donations that are not accepted.
• Implement strategies to maximize profit by processing donations and merchandising the sales floor.
• Utilize the donation tracking system to acknowledge each']
• ..fish.

• Must be at least 18 years of age or older.
• Must work flexible schedules, including weekends and holidays.
• High School Diploma or Equivalent preferred.
• Interact cordially with a diverse group of individuals.
• Communicate and understand instructions, both verbal and written, in English.
• Explain Goodwill’s mission to the general public.
• Meet production goals.
• Lift and carry objects weighing up to 100 lbs employing a team lift.
• Engage in prolonged standing and daten.

• Vision (near, distance, depth perception)
• Sensory fading (ability to hear conversations)
• Sensation of touch

Referrals increase your chances of interviewing at Goodwill Industries of South Mississippi by 2x.

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