Store Customer Service Specialist

Job Description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, recommend solutions, resolve concerns, maintain product and visual standards, and consistently meet sales goals.

Job duties involve contact with customers, including minors, and access to cash and store merchandise. A review of criminal history is required for this role.

Store #707013, 418-D North Applegate, Winona, MS 38967

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately in accordance with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

• At least 18 years of age
• Legally authorized to work in the country without sponsorship
• Valid, unrestricted Driver’s License
• Ability to retrieve material from shelves and floor stacks and lift up to 50 lbs. frequently and up to 70 lbs. on occasion
• Willingness to work all scheduled hours, including evenings and weekends

• High School diploma or GED
• At least one year experience in a delivery, retail, or customer service position
• Previous experience selling paint and related products
• Previous experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Sherwin-Williams is a proud Equal Employment Opportunity employer. All qualified candidates will receive consideration and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware:
Sherwin-Williams recruiting team members will never request a payment, financial information, or sensitive personal information such as national identification numbers, date of birth, or bank account numbers during the application process.

Qualified applicants with arrest or conviction records will be considered for employment following applicable federal, state, and local laws, including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.