PC Support​/Help Desk Technician

Description

PC Support/Help Desk Technician

Director of IT

Level 3 – First Level Management

Salary / Exempt

The IT Support Technician monitors and maintains the company’s hardware and software systems.

• Serves as the first point of contact for employees seeking technical assistance and provides on-site and remote support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Directs unresolved issues to the next level when needed.
• Documents, tracks and monitors support calls to ensure timely resolution.
• Provides end user support for all network-based software applications.
• Installs and configures PC workstations, laptops, tablet PCs and printers.
• Visits remote sites on a rotating and as-needed basis to perform end user functions which are not capable of being resolved remotely.
• All other duties as assigned.

• High School Diploma/GED With Associate's Degree.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with a proven ability to collaborate with a team.
• Excellent analytical and problem-solving skills.
• Extensive knowledge of computer systems and programming.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or able to quickly learn systems and software used by the organization.

• Three to five years of information systems experience.

This job operates in an office and manufacturing plant environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machine.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk through the plant and use hands to finger, handle or feel; and reach with hands and arms.