Clinic Receptionist

Overview

Department: Full-time Receptionist – Clinic

Reports To: Clinic Manager

Location: Main Street Medical Clinic of Morton

Job Purpose: To assist in the smooth operation of the clinic business office by performing a broad range of duties including scheduling of patient appointments, pulling records for scheduled patients, ensuring adequate records are kept in patient files, verifying insurance, calculating charges, and collecting payments.

• Perform physician office responsibilities in an efficient and effective manner.
• Register each patient timely, accurately, and courteously; notify nursing staff of patient’s arrival within 10 minutes of admission.
• Obtain correct patient information and input into the computer with no more than three (3) errors per month.
• Obtain the patient’s or responsible party’s signatures on the appropriate forms with no more than one (1) error per month.
• Create patient charts, charge sheets, or other documents accurately, as needed.
• Ensure all charts are pulled for scheduled patients before arrival.
• Verify insurance information for patients or set up promissory notes for private pay patients.
• Makes copies of all insurance cards and personal identification for the chart.
• Call or verify insurance coverage with no more than three (3) errors per month.
• Ensure that all documentation relative to workers’ compensation claims is filled out and kept in the patient chart.
• Ensure that dictation and medical reports are included in the patient chart within one (1) day of receiving dictation.
• Answer telephone calls promptly, by the third (3rd) ring, identifying self by name and unit/department.
• Record accurate telephone messages for the physician with no more than one (1) error per month.
• Schedule appointments to maintain an efficient patient load; schedule follow-up appointments as instructed by the physician.
• Make daily appointment reminder calls for patients scheduled the following day.
• Sort and distribute mail daily; keep work area clean and organized.
• Escort patients to exam rooms in a professional and courteous manner.
• Perform other duties as appropriate to facilitate a productive office.
• Promote quality guest relations by identifying internal and external customers; acknowledge customers promptly and use respectful communication.
• Create a positive impression through telephone skills, listening attentively, personalizing conversations, and verifying information.
• Support a climate that allows customers to express themselves.

Education: High school graduate (or equivalent) required. Some college or business courses preferred.

Experience: One year’s experience in a physician’s clinic or hospital setting is preferred. Experience with computerized scheduling software. Knowledge of insurance collections and clerical duties is preferred.

Lackey Memorial Hospital is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.