Universal Banker-Belzoni

Universal Banker-Belzoni – Guaranty Bank & Trust Company

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The Universal Banker plays a key role in providing retail banking services and products to bank customers. The Universal Banker is “Guaranty Bank” to retail customers and handles a variety of tasks associated with transacting customer requests and verifying the completeness of retail banking transactions. The Universal Banker is positioned to develop new business opportunities with current and potential customers.

• Process new account transactions, including compiling and preparing new account paperwork and applications.
• Identify the unmet needs of current and potential customers and offer appropriate products and services.
• Promote and provide information to customers on new and enhanced products, services, etc.
• Promote and cross‑sell exciting products and services to current and potential customers.
• Open, maintain and close all deposit account types.
• Participate in community events to increase bank visibility and develop business opportunities.

• Assist customer inquiries and requests regarding current accounts.
• Assist with questions or concerns regarding current accounts, products, services or transactions.
• Assist with additional services and products such as online banking, mobile banking, remote deposit capture, other deposit systems, safe deposit box access, ATM and debit card requests.
• Perform traditional teller functions as needed by accurately processing checking and savings deposits, withdrawals, loan payments, bonds, etc.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Answer and assist incoming callers with questions and requests; route callers appropriately.
• Receive incoming bank visitors and assist in directing them appropriately.

• Record all transactions promptly, accurately, and in compliance with bank procedures.
• Balance and replenish cash in ATM.
• Weekly cash ordering.
• Balance drawer daily, investigate and resolve out‑of‑balance conditions.
• Sell prepaid travel and gift cards. Maintain log and inventory.
• Buy and sell currency from the vault as necessary, ensuring teller drawer cash limits are not exceeded.
• Maintain appropriate currency logs, target cash daily, balance Vault daily.
• Sort and distribute work from other offices, process mail and night depository transactions.
• Operate computer, telephone, copier, and other bank equipment.
• Ensure compliance with federal banking regulations including the BSA, OFAC, CREA, ADA, Right to Financial Privacy Act, GLBA, the Federal Reserve’s “lettered” regulations, and Universal Banker roles and responsibilities relating to each act.
• Ensure complete customer understanding of rates and FDIC insurance for depository accounts.

• Work overtime, as needed.
• Provide assistance to other departments as needed.
• Perform other duties that may be assigned and requested.

Education:
Required – High School Diploma or equivalent.

Preferred – Post‑secondary certificate or degree in Accounting, Finance or Business.

Experience:
Required – 1–2 years of experience in banking, insurance or other related field.

Preferred – Previous office experience.

Licenses and Certifications

• Required – None
• Preferred – Notary

• Accountability – Always do what we say and hold one another accountable.
• Accuracy – Thoroughness and strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error‑free work.
• Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding.
• Conceptual Thinking – Notices similarities between different and apparently unrelated situations.
• Confidentiality –…