AGENT HOTEL

Responsibilities

• As a Hotel Agent you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel.
• Additionally, hotel agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.
• Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice;
• attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs;
• effectively generates reports according to shift; provides rate information for future or current dates;
• processes casino status changes on guest folios; attaches needed paperwork to all checked out folios;
• keeps stations neat and well stocked with supplies.

Horseshoe Casino is the premier casino of the Mid‑South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boasts over 1300 slot and video poker machines and the largest table games area in the South. We have a 25‑table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book.

We are the home of Bluesville, a beautiful 1400‑seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14‑floor tower with over 500 luxuriously appointed rooms featuring world‑class customer service and amenities including:
Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all‑you‑can‑imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming's golden age. Here you'll find everything a real gambler wants, and more.