Telecommunications Technician

Position Description

The Telecommunications Technician can be based out of Kinder Morgan’s Southern Natural Gas (SNG) locations:
Heidelberg, Enterprise, or Rankin in Mississippi. Kinder Morgan is one of the largest energy infrastructure companies in North America. We own an interest in or operate approximately 84,000 miles of pipelines and 157 terminals. Our pipelines transport natural gas, gasoline, crude oil, carbon dioxide (CO2), and more. Our terminals store and handle petroleum products, chemicals and other products.

Field Telecommunications tech needed to support Pipeline Operations, Terminals and associated company assets.

• Responsible for maintenance and installation of telecommunications equipment in Heidelberg, MS., and various telecommunication sites in the area and or district.
• Telecom equipment includes and may not be limited to:
  Microwave Radios, Industrial Wireless Systems, SCADA Communication Systems, VSAT, CDMA, Phone Systems, Digital Multiplexer, Office Networks (LAN/WAN), VHF Radio Systems, and associated equipment.
• Apply problem solving skills and break down complex problems to isolate outages and restore services.
• Work within a ticketing system to document the resolution of telecom outages, installations and repairs.
• Regularly and directly interface with a wide variety of people with tact, courtesy and professionalism, including but not limited to other employees, management, vendors, and customers.
• Schedule each work day for optimum efficiency for greatest benefit to Kinder Morgan, and work with limited supervision.
• Required to carry a company‑provided cell phone and be available to respond during working hours and non‑working hours.
• Callout and unscheduled overtime is required, and anticipated.
• May be required to work non‑traditional hours.
• Maintain a high regard for personal safety, the safety of company assets and employees, and the general public.
• Maintain a regular, dependable attendance, and high level of performance.
• Write effectively, and understand verbal and written communications, including but not limited to email.
• Speak clearly, both in person and by telephone, using a high level of verbal skills, and listen carefully.
• Travel is required, and a company vehicle is assigned for this job.

• High school diploma or equivalent.
• Associate’s Degree in Electronics Technology.
• A minimum of four years’ experience actively working in electronic technology or telecommunications may be accepted as a degree substitute.
• BS in Technology or Engineering a plus.

• In addition to the degree requirement (or acceptable degree substitute), some level of direct and active work experience in telecommunications is needed (minimum of three years to be considered for Level II Tech and higher).
• Solid training in electronics or a thorough understanding of telecommunications through work experiences.

• Must possess and maintain a valid driver’s license and a driving record satisfactory to the company and its insurers (for travel).
• A Transportation Worker Identification Credential (TWIC) is required for this position. Applicant must be able to obtain or retain a TWIC to perform the job functions.

• Strong diagnostic skills and logical thought processes with the ability to identify and resolve various levels of telecommunications issues.
• Proficient with Microsoft applications (including but not limited to Word, Excel, Outlook and Visio) for the purpose of word processing, spreadsheet applications, and information retrieval.
• Strong written and verbal communication skills, including attention to detail in documentation.
• Excellent customer service skills, able to effectively communicate and work with all levels of management and employees in the corporate office and the field as well as external customers.
• Ability to work with a team, take direction from supervisor(s), focus attention to details, follow work rules, and adhere to established work schedules.
• Strong analytical skills and logical thought processes, with ability to identify and resolve…