Call Center Representative

Job Description:

ACCOUNT SERVICES REPRESENTATIVE

Responsibilities include but are not limited to answering telephone calls regarding customer account information, inquiries, problems, concerns, and general questions. Also responsible for transfers via phone, stop payment requests and statement requests.

• Detail and service oriented
• Professional
• Friendly
• Enter and maintenance accounts
• Scan, index and file documents
• Create, verify, send and receive wire transfers and ACH returns
  
  Good organizational skills with the ability to multi-task efficiently
• Ability to problem solve and handle a wide range of decision making
• Familiar with Excel and Word

Job duties include but are not limited to answering switchboard; verify, enter, create and maintenance accounts (checking, savings, certificate of deposits, individual retirement accounts and debit cards); assist customers with account information and general questions (mobile and internet banking, bill pay, and debit cards); initiate stop payments, statement request and transfers via phone; sort, scan, index and file important documents; balance accounts;

submit ACH files; process official checks and money orders; process reclamations and verification of deposit accounts; assist branch personnel.

Work Remotely

Job Type: Full-time

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Monday to Friday

• High school or equivalent (Required)

• 8 hour shift

• Monday to Friday