Service Center Coordinator

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Volvo Group offers the opportunity to work in a dynamic and team-focused environment in a company that is well known for its state-of-the-art company culture and benefits. Our culture is about how we interact with each other, our customers, and with society as a whole. It helps us to achieve our business objectives, is firmly rooted in our history, and is critical to our company’s long-term success.

It is the foundation on which everything else is built.

Volvo Group is defined by a set of five carefully chosen values, which include Customer Success, Trust, Passion, Change, and Performance. These values are a major force in guiding our day-to-day behavior and drive our decision making at all levels of the organization. Our values are easy to understand, and yet fundamentally important. They express our shared beliefs across countries and entities to form the basis for a high-performing culture that can help maximize the full potential of the organization.

Would you like to be a part of our team and join us on our journey?

Service Operations & Technology (SO&T) is the organization within the Volvo Group that secures and develops the service operations and technical solutions our customers depend on, every day, across the globe, for all brands of the Group. We sit at the heart of the Volvo Group’s service ambition, enabling uptime, trust, profitability, and sustainable growth for customers across the globe.

The world around us is changing fast, and the service business is becoming one of the most strategic growth areas for the Volvo Group. SO&T turns this momentum into action by translating strategy into concrete solutions and stable operations. Guided by a clear Customer First mindset, we work side by side with commercial and operational teams to secure uptime, create transparency, and deliver scalable, data-driven services that unlock new business models and support a competitive, segmented offer.

Resilience and sustainability are built into everything we do. We design and run robust, AI-enabled processes and systems that strengthen the end-to-end value chain, increase flexibility, and ensure we are always ready when our customers need us. At the same time, we actively contribute to the Volvo Group’s sustainability transformation by enabling circular and electromobility services, reducing emissions and waste in our operations, and helping shape a service ecosystem that is better for our people, our planet, and our company.

The Customer Service Center Coordinator serves as the frontline representative of the company, responsible for delivering exceptional service experiences to customers through various communication channels such as phone, email, and forms. This person resolves inquiries, issues, and requests efficiently while maintaining a professional and empathetic demeanor, ensuring customer satisfaction and loyalty. You will become a front-line member of the Service Center team that provides a blend of customer service as well as problem-solving specialist for a range of customer requirements.

Our goal is to continually improve customer experience. Volvo Customer Service Center utilizes different systems to conduct customer interactions via phone and email. The Service Center Coordinator role is critical in capturing the voice of the customer and strives to provide the best possible customer experience, while meeting or exceeding customer expectations. You will report to the Service Center Supervisor, and will be based out of Byhalia, Mississippi.

The hours for this position are Monday through Friday, 8:00 AM to 5:00 PM.

• Create a world-class customer experience by providing passionate customer service through customer engagement.
• Work collaboratively with team members and other departments to resolve customer issues.
• Network with internal departments (Procurement, Parts Planning, Pricing, Warehouse Operations, Carrier management, Suppliers, etc.) to facilitate optimal resolution on all Aftermarket Parts inquiries.
• Quickly learn and assimilate new technology using available tools and resources to efficiently troubleshoot and interpret data to solve client needs.
• Demonstrates a foundational AI mindset by leveraging available AI tools to enhance efficiency and continuous learning.
• Actively listen and assess client needs, autonomously utilize tools and training to find solutions to those needs, and take ownership of the interaction until final resolution.
• Demonstrates empathy by actively listening, understanding diverse perspectives, and responding with care to build trust and strong relationships.
• Strong troubleshooting mindset and demonstrated ability to…