Concierge Ld

Provide each guest with excellent customer service while making reservations, checking in the guest and answering their questions both in person and over the telephone.

• Get to know all guests that enter the Spa
• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members
• Communicate and describe in an articulate manner the spa offerings and their benefits
• Ability to compare and contrast the different services on the menu
• Recommend and up-sell services that fit the guests' needs.
• Possess professional telephone etiquette for booking appointments, handling guests' requests, and guests' questions
• Proficient computer skills that will ensure reservations will be made in a timely, efficient and error‑free manner.
• Effectively handles cash, credit card, gift certificates, comps and room charge transactions.
• Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)
• Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude
• Ability to use fax machine, copier and email.
• Maintain a clean, safe, stocked and well organized work area
• Maintain spa appearance and cleanliness
• Assist in all areas of the spa operation as directed by management
• Ability to handle multiple tasks simultaneously

• Ability to troubleshoot and problem‑solve
• Attention to detail
• Cooperative and friendly attitude
• Assist with special projects as requested
• Inventory of products and supplies
• Ability to give tours or describe the spa facility
• Ability to be efficient in a fast‑paced environment
• Participate in scheduled meetings as requested

• Regular attendance is essential to the successful performance of the position
• Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays to reflect the needs of the facility
• Able to receive the various services that are offered on our spa menu and be a model for the training of new therapists when requested.
• Must comply with rules and regulations for the safe and effective operation of the facility
• Maintains a friendly, pleasant and professional demeanor and appearance at all times
• Passion and desire for excellence

• Excellent reading, writing and oral proficiency in the English language
• Previous customer service required
• General accounting skills (for daily closing procedure)
• High school diploma or equivalent required

• Must be able to stand up or sit down up to 7 hours per day; length of time of these tasks may vary
• Must be able to exert well‑pace ability to reach team members and guests in a timely manner
• Must be able to lift 15 lbs occasionally
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing ability and visual acuity
• Speaking and listening occur continuously in the process of communication with guests, management, and team members
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception
• Must be able to operate office equipment such as computers, printer, multi‑touch tone phones, filing cabinet, fax machines, photocopiers and other office equipment

Summary:

This job description in no way implies that these are the only duties to be performed by the team members occupying this position. Team members will be requested to perform other job related duties assigned by management.

Horseshoe Casino is the premier casino of the Mid‑South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boasts over 1300 slot and video poker machines and the largest table games area in the South. We have a 25‑table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book.

We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14‑floor tower with over 500 luxuriously appointed rooms featuring world‑class customer service and amenities including Jack Binion's Steak, a contemporary and classic fine dining offerings and a wine bar, the all‑you‑can‑imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks.

Horseshoe Tunica is a throwback to gaming's golden age.