Account Manager
Job in
Mississauga, Ontario, Canada
Listing for:
Just Energy
Full Time
position
Listed on 2026-03-13
Job specializations:
-
Sales
Client Relationship Manager, Business Development
-
Business
Client Relationship Manager, Business Development
Salary/Wage Range or Industry Benchmark: 42540 - 57430 CAD Yearly
CAD
42540.00
57430.00
YEAR
Job Description & How to Apply Below
Description
Job Title: Account Manager
Location: Remote
The Account Manager serves as the primary business contact for the client and is responsible for client& sales partner satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will/ should build relationships with clients and brokers to encourage new and repeat business opportunities.
Responsibilities:
Responsible for all client/broker communications, conflict resolution, and compliance on client deliverables and revenue.Review all major deliverables to ensure quality standards and client expectations are met.Ensure that client issues are dealt with in an efficient manner, informing the Manager of any problems that may arise.Handle PUC complaints & escalations.Managing customer expectations.Responsible for retention of customers.Communicate the client's goals and represent the client's interests to the team.Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.Understanding of company capabilities and service, and effectively communicate all offerings to the client.Assist team through difficult issues, by finding solution driven results.Ensure that clients are kept happy and always satisfied by always providing prompt response and solutions to their challengesServe as the primary relationship owner for assigned large partners with responsibility for retention and account manager supportReports to the TL of Account Management, providing regular input on all account activity, including complaints and escalations.Requirements:
Proven Account Management skills required in order to create, maintain, and enhance customer relationships.Canadian Energy Market Knowledge will be an asset.Minimum 2 years of Account Management experienceExtremely detail orientedTechnical competenceMotivated, goal oriented, persistent and a skilled negotiatorHigh level of initiative and work well in a team environmentExcellent written and oral communication skillsHandles stressful situations and deadline pressures wellPlans and carries out responsibilities with minimal directionConsultative skills required to work with customers and brokersCompensation (Canada): $42,540 – 57,430.
* This range reflects base pay only.
Average annual commission earnings is $8,500 CAD.
Disclosures:
Just Energy is committed to fostering an inclusive and accessible work environment. We value diversity and do not discriminate on the bases of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other grounds protected by the Ontario Human Rights Code.
This posting is for an existing vacancy. Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position.
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