Executive, Inside Sales

The Inside Sales Executive’s main role is to increase sales revenue and volume for MSC Canada and is responsible for establishing contact with new and existing customers, identifying new opportunities, and following up on potential leads that are assigned to them. The Incumbent will monitor industry trends to identify markets and to develop plans to expand revenue and volume. Inside Sales Executives are expected to increase volumes monthly by supporting the activities of the Sales Executives to meet budget standards established by the commercial team.

We're searching for highly motivated individuals with a proven track record in Sales, who is comfortable with both ‘hunter’ and ‘farmer’ mentalities, and has an entrepreneurial mindset with a strong capacity to qualify, build and manage the sales pipeline.

Level of Responsibility

Leading projects/workstreams, and responsible for outcomes/strategic impact on department or business unit performance. May have direct reports, mentoring others, driving innovation, and improving processes within their domain.

Key Tasks

• Support Sales Executives’ portfolios by managing day to quoting, service escalations, providing intel, and overall commercial support.
• Understand the complete commercial opportunities and handle all commercial requests to support and drive growth or MSC Canada.
• Provide all necessary service requirements deemed needed by the portfolios and continue to be a key contact to ensuring all requirements are met within the organization by reporting and ensuring KPI metrics are met.
• Provide outstanding customer service to clients over the phone or by email in a timely manner. (i.e.: follow-ups, updates, and announcements).
• Understand and always identify the business currently moving and historically moving with the portfolio accounts.
• Complete mandated sales call KPI’s on a weekly basis.
• Report on opportunities and discussions from weekly sales calls within our CRM system.
• Monitor sales targets to be achieved (weekly, monthly, annually).
• Participate in online meetings with customers.
• Attend required business functions, during and after business hours, to represent the commercial team of MSC Canada and further build our market presence within Canada.
• Additional responsibilities may be added or modified to meet changing business requirements.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

• Enthusiastic and energetic individual with an entrepreneurial attitude, fearlessness when it comes to hunting new business.
• Enjoys a fast-paced collaborative environment.
• Proven ability to take initiative and set priorities and demonstrates a high sense of urgency as well as an ability to work independently.
• Prompt and consistent in initiating or following up on client requests/issues; approach problems logically and with demonstrated good judgment.
• Demonstrates well-developed negotiation and interpersonal skills: comfortable with a variety of people at all organizational levels.
• Strong organizational skills and the ability to multi-task: able to manage the workload and their time effectively, attaining specified targets, ensuring accuracy, correctness and speed are maintained, when deadlines are tight, and the pressure is on.
• Strong verbal and written communication skills is adept at growing and maintaining productive business relationships; communicates in a clear, professional manner; consistently courteous and respectful with a highly developed sense of integrity and understanding of their role.
• 2-3 years B2B sales experience within the shipping and supply chain industry.
• Proficiency in Microsoft Office.

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

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