Manager, Program Delivery - Rec & Culture

Job Summary

To lead the Recreation Division’s operation of the centralized service team for the provision program delivery including aquatics, fitness, community and culture programs lines of business, city-wide, in all community recreation facilities for all ages and demographics. To work in collaboration with community organizations, 3rd party providers, industry stakeholders and affiliates to ensure services are provided safely and in accordance with industry best practices, maximizing participation, revenue and partnership opportunities.

Ensure line of business plans address current and anticipated need through the implementation of service plans and performance measures. As a member of the Recreation Leadership Team develop and implement a range of strategic, service and master plans and divisional projects and initiatives that respond to Council and corporate priorities;
Develop and hold staff accountable to corporate policy and divisional standards.

Duties and Responsibilities

Lead a multi-disciplinary team of managers and supervisors in the delivery of city-wide recreation programs

Responsible for the proactive planning, implementation and co-ordination of Recreation programs City-wide

Recommends through the Director of Recreation new or revised service levels and delivery policies to meet public needs.

Responsible for program and operational standards compliance

Resolves community and Ward Councilors’ issues and concerns.

Participates as a member of the Recreation Leadership Team, Corporate, Developmental and Division working groups, Committees, or special projects.

Strategic planning and special projects

Accountable for District/Area financial resource management.

Skills and Qualifications

Post-secondary degree or diploma in Recreation, Kinesiology, Physical Education, Public Administration or related field

Minimum of 5 years directly related experience at a management level.

Experience managing and/or certification in at least one of the functional service areas is preferred.

Demonstrated knowledge of principles of customer service, recreation service delivery, facilities management, business planning, budget management, municipal administration and human resource management is required.

Microsoft Office and applicable City software.

High 5 Quest 2 Certification

Hourly Rate/Salary: $134,542 - $179,389
Grade: I
Hours of Work: 35 hours per week

Work Location:

Civic Centre
Organization Unit: CMS/Program Delivery
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation & Culture Division , Program Delivery
Non-Union/Union:
Non Union The City of Mississauga may use artificial intelligence (AI) technology in sourcing candidates for some positions, however, it is not being used for screening, assessing, or selecting candidates. Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.

If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.

If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.
Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to .

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to recruitment. citing the Job  Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.