Manager Commercial Training and Education Ontario

Position: Manager Commercial Training and Education Ontario )
## Manager Commercial Training and Education (Mississauga, Ontario, Canada)
** Manager Commercial Training and Education (Mississauga, Ontario, Canada)
**** Life Unlimited.
** At Smith+Nephew we design and manufacture technology that takes the limits off living.
The
** Canadian Sales Trainer
** is responsible for planning, coordinating, and delivering high-impact training programs, field coaching, and ongoing professional development to enable a high-performing sales organization across
** Orthopedics, Sports Medicine, and Advanced Wound Management**. This role ensures that every sales professional in Canada is equipped with the product knowledge, clinical expertise, and selling skills necessary to deliver superior commercial results and best-in-class customer experiences.

A key focus of this position is to
** own the onboarding and training experience for all new hires
** across the three franchises, ensuring consistent integration, certification, and cultural alignment with Smith+Nephew’s standards of excellence.
*
* Location:

Mississauga Ontario, office based 3 days per week
**** Training Delivery & Field Coaching
*** Plan, coordinate, and deliver comprehensive training programs for both new and tenured sales professionals across all three business franchises.
* Facilitate learning through diverse methods including classroom instruction, virtual sessions, field-based coaching, and on-the-job training.
* Certify sales representatives on required competencies including product knowledge, procedural expertise, competitive differentiation, and selling methodologies.
* Conduct field ride-alongs (~20% of time) to assess and reinforce application of clinical, procedural, and sales enablement skills.
* Deliver training content aligned with the Global Commercial Training & Education (CT+E) competency framework and ensure consistent execution of the Smith+Nephew selling process.
* Maintain accurate training documentation and progress tracking through the Learning Unlimited platform and CRM tools.
** Onboarding & Development
*** Lead and coordinate the full onboarding process for new sales hires across
** Orthopedics, Sports Medicine, and Advanced Wound Management
** in Canada.
* Partner with HR, Sales Leadership, and Global Training to ensure a structured, engaging, and impactful onboarding journey that accelerates time-to-performance.
* Evaluate onboarding effectiveness and make continuous improvements to program design and delivery.
** Coaching & Performance Enablement
*** Act as a mentor and role model for the salesforce and field managers, cultivating a culture of continuous learning and coaching excellence.
* Collaborate with managers to identify performance gaps and co-develop individual development plans.
* Establish governance and tracking metrics to measure coaching impact and learning outcomes.
** Strategic Training Planning & Collaboration
*** Conduct ongoing training needs assessments in partnership with Commercial Leaders, Marketing, and Clinical teams to align training with business priorities.
* Develop annual and quarterly training plans to support corporate strategies and growth objectives.
* Collaborate with Global/US CT+E partners to leverage corporate training resources and maximize learning efficiency.
* Represent the Canadian CT+E function in leadership meetings, sharing progress reports, ROI metrics, and strategic recommendations.
* Support the utilization and continuous improvement of the
** Customer Experience & Innovation Lab
** for hands-on training and product demonstrations.
* Dynamic and engaging public speaker with excellent facilitation and presentation skills.
* Strong communication and interpersonal skills with the ability to influence and inspire others.
* Creative thinker with experience designing branded or instructional content.
* Highly organized, process-oriented, and able to manage multiple projects simultaneously.
* Proactive, self-motivated, and capable of working independently.
* Strong understanding of sales effectiveness principles, adult learning methodologies, and coaching frameworks.
** Education & Certifications
*** Bachelor’s degree required.
* Bilingual (English proficiency required;…