General Manager

Your newpany

Hays is proud to be partnering with a leading GTAmercial Cleaning and Janitorial Servicespany which is seeking a General Manager to join their team in Mississauga, ON.
Your new role

The General Manager will take over day-to-day leadership and ensure operational continuity, team cohesion, and scalable systems that support future expansion. You will be managing a team over 200 staff members.
You will be responsible for a real estate portfolio across the GTA. You will be based out of a head office in Mississauga.
You will be responsible for the following duties:.

Responsible for the overall performance and strategic execution of the business. This role requires a hands-on, operationally focused leader who can manage staff, streamline systems, drive client satisfaction, and ensure profitability.

Will be stepping into a fully operating business with mature contracts and systems and the job is to optimize, lead, and grow.

Lead, coach, and develop a team of ~20 office/admin staff and 200+ field staff (employees and contractors)

Hire, train, and hold team members accountable to performance standards

Foster a strong, respectful, performance-driven culture

Maintain strong client relationships with property managers and asset owners

Monitor satisfaction and retention across all accounts

Support the renewal and pricing strategy of existing contracts

Manage budgets, KPIs, and performance reporting

Collaborate with ownership on P&L oversight and EBITDA improvement

Identify areas for margin improvement, cost control, and growth

Implement SOPs for scheduling, training, inspections, equipment tracking, etc.

Help implement and improve use of CRM, payroll, and ops software

What you'll need to succeed

5+ years in operations leadership (preferably inmercial cleaning, facility services, staffing, or property services)

Proven experience managing large field teams (100+ staff) and a mid-size admin team

Track record of improving margins, client satisfaction, and operational efficiency

Strong operational and process thinker

People leader who can manage and inspire staff at all levels

Highly organized, systems-oriented, and accountable

Business-minded and numbers-driven — understands budgets, KPIs, and scaling

What you'll get in return

In return for this position, the successful candidate will be receive apensation package of $120,000 - $150,000 + Paid vacation to start + Benefits + More. You will be a valued member of a successful Team that is well-established and respected