Team Manager,Loan Servicing Job Mississauga area,Ontario Canada,Management

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy
!

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies
, Greater Toronto Top Employers
, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women
, and celebrated for having one of the Most Trusted Executive Teams
, and included on TIME Magazine’s 2025 list of Canada’s Best Companies
. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy
’s success.

A day in the life of a Team Manager, Loan Servicing:

Lead and supervise the ticket team within Centralized Loan Servicing team.

Provide training and guidance daily

Plan and organize the workflow to ensure all deadlines and SLA’s are met

Maintain and monitor control procedures to ensure accuracy

Handle ticket escalations during operating hours (weekdays and weekends)

Process weekly reporting related to Ticket Management

Liaise with the Retail Network to identify potential opportunities for training and process improvement

Other tasks as assigned

What we are looking for:

Excellent written and verbal communication skills

Analytical and problem-solving skills

High level of quality/accuracy in work, detail oriented and low level of supervision

Able to work under pressure and meet tight deadlines

Intermediate experience working with Microsoft products, specifically:
Word, Excel & Outlook, Wealth view and Salesforce

Capable of managing multiple tasks at once and prioritizing work

Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level

Ability to comfortably interact with all levels of Management

Meet and or exceed SLA's as defined

Ensuring all processes/and or tasks are fully documented and/or maintained

Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization

Why work with us?

Leverage our RRSP match and Employee Share Purchase Plan programs. 

State of the art office, with free Company Gym, Games Room

Employee discounts on furniture, electronics, and appliances. 

Access 24/7 healthcare with Virtual Doctor Appointments. 

Personalize your benefits with a customizable package including options for 100% coverage. 

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. 

Celebrate properly, with your birthday off PAID
! Along with 5 personal days and two weeks paid vacation.

For complete picture of total rewards, please .

We are offering $55k - $65k/year CAD for this role, plus the opportunity to earn monthly bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment
: 

 At goeasy, we believe…


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