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IT Support Technical Support

Senior Support Engineer: Lead Escalations & Automation

Job in Mississauga, Ontario, Canada
Listing for: Ingram Micro, Inc.
Full Time position
Listed on 2026-03-03
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Job Description & How to Apply Below
A leading technology company is seeking a Principal Support Engineer to drive rapid resolution of complex customer issues. This hybrid role based in Mississauga requires at least 10 years in technical support. Responsibilities include troubleshooting with Datadog and leading high-severity escalations. The ideal candidate must possess strong analytical skills and have experience with APIs and application performance monitoring tools. A competitive salary and various benefits are offered in a collaborative work environment.
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Position Requirements
10+ Years work experience
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