Security Specialist SIEM Technologies

Position: Security Specialist -- SIEM Technologies
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.

We’re proud to share our story and Make Amazing Happen at CDW.

The Specialist provides second-level Cybersecurity Incident Response
Client support and upholds defined service level agreements (SLA) and customer service excellence for Information Security and Endpoint Security. Security Specialist will specialize in  Managed Detection and Response service  on Microsoft technology stack, primarily  Microsoft Sentinel and Defender .

What you will do:

24x7 Support – 60% job weight

Monitor, triage, investigate, remediate and resolve cyber incidents. Escalates unresolved issues to senior team members and/or manager(s)

Act as an escalation point for SOC first-level analysts, perform root cause analysis.

Provide technical knowledge transfer to clients and internal department on low complexity problems

Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership

Apply Trusted Advisor techniques to build up client trust and influence loyalty

Perform Quality Assurance ticket reviews to identify gaps.

Service Delivery Improvement – 20% job weight

Collaborate with Consultants to improve analytics and reduce false positives.

Identify potential improvements in SOC processes and procedures, work with management and consultants to implement those.

Provide mentorship and guidance to less senior resources as a trusted advisor in the application of CDW methodologies and the use of tools and templates to troubleshoot client requests

Professional Development – 20% job weight

Participate in various SOC projects like new use case / analytics development, new SOP creation, new service offering testing, new customer activation, etc.

Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager

Participate notably in assigned self-paced training

What we expect of you:

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 1 years of security experience in a client-focused environment, and/or working in a security operations center, OR

6 years total of Information Technology experience to include 1 year of security experience in a client-focused environment, and/or working in a security operations center

At least two intermediate-level certifications in Managed Security Services disciplines, including but not limited to:
Microsoft SC-200, SC-100 , Crowd Strike Falcon: CFIR, Cortex XDR – PCDRA, IBM QRadar Security:
Certified Analyst,Exabeam Security Analyst:
Associate, Advanced, E|CIH, E|CSS, C|EH, GIAC - GSEC, GISF, GEIR, GCIH, or similar technology certifications

Knowledge and experience with Microsoft Azure are an asset.

The position is part of a 7-day per week, 24-hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.

Provide direct client support, managing tickets and handling calls.

Contribute to team objectives and maintain high customer satisfaction.

Actively engage in coaching and continuous learning to enhance technical skills.

Apply critical thinking and problem-solving abilities to address challenges.

Experience in client-based support

Clear understanding of Managed Security Services offerings and business proposition

Excellent communication and collaboration skills.

Ability to work independently and under minimal supervision

At CDW, we strive to offer market-competitive total rewards packages to attract andretaintalent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience,…