Guidewire Business Analyst - PolicyCenter, BillingCenter, ClaimCenter

Job Description
Job Title

Guidewire Business Analyst / Functional Analyst

Experience range: 5 - 10 years

Location

Mississauga, Ontario

Role Overview

We are seeking an experienced Guidewire Business Analyst with strong functional expertise across Policy Center, Billing Center, and Claim Center
. The role focuses on gathering and translating business requirements into clear, actionable system requirements while ensuring alignment with Guidewire best practices and P&C insurance processes.

Must-Have / Mandatory Skills

• Strong understanding of Guidewire suite
  :
  Policy Center, Billing Center, Claim Center

• Expertise in requirements gathering, analysis, and documentation

• Ability to create user stories, acceptance criteria, and process flows

• Knowledge of Guidewire configuration options, product models, and best practices

• Experience in gap analysis and mapping business processes to Guidewire capabilities

• Proficiency in Agile/Scrum
  , backlog refinement, and sprint planning

• Understanding of integration concepts (web services, APIs, upstream/downstream systems)

• Ability to collaborate with developers, testers, architects, and business stakeholders

• Strong skills in use cases, UI mockups, data mappings, and workflow diagrams

• Experience supporting QA teams with test scenarios and requirement traceability

• Hands-on involvement in UAT planning, business validation, and defect triage

• Excellent stakeholder communication, facilitation, and workshop-leading skills

• Strong documentation, traceability, and change-management capabilities

• Knowledge of P&C insurance domain
  , including underwriting, billing, and claims

• Ability to translate complex business needs into clear system requirements

Key Responsibilities

• Gather, analyze, and document business requirements for Guidewire Policy Center, Billing Center, and/or Claim Center implementations

• Collaborate with business stakeholders to convert functional needs into detailed user stories and acceptance criteria

• Conduct gap analysis between existing processes and Guidewire best-practice solutions

• Work closely with configuration and integration teams to align technical solutions with business objectives

• Facilitate requirement walkthroughs, workshops, and validation sessions

• Create and maintain process flows, use cases, data mappings, and UI mockups

• Partner with QA teams to define test scenarios and validate system functionality

• Maintain requirement traceability and manage changes throughout the SDLC

• Participate in backlog grooming, sprint planning, and Agile ceremonies

• Support defect analysis and resolution during testing cycles

• Provide functional expertise on Guidewire features and configuration options

• Ensure adherence to documentation standards and project governance

• Act as a liaison between business users, technical teams, and vendors

• Support post-deployment activities including training, production validation, and enhancements

Requirements
Experience (Years): 4-6 Essential

Skills:

• Work with project teams throughout the organization to design, implement, and manage CDN infrastructure using Akamai, to ensure high availability, performance, and scalability for customer facing applications and business processes.
• Handle multiple priorities and assignments with excellence and precision.
• Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation).
• Directly support line of business development teams, provide guidance to them on implementation and changes for customer facing applications
• Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats.
• Monitor and analyze network performance, identifying and resolving issues to optimize content delivery of critical applications.
• Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications.
• Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN.
• Provide technical support and guidance to clients and internal teams regarding CDN and security best practices.
• Work closely with vendor and professional service teams on delivery related activities and…