Production Support Analyst - Java, API integrations, DEVOPS CI​/CD

Role:
Production Support Analyst

Work Type: 100% Remote

Primary Skill:
Java application Production support/DEVOPS CI/CD

Primary Responsibilities (RUN-Focused)

The resource will be accountable for operational stability and support, including:

• Monitoring system health and responding to production alerts and incidents

• Frontline incident triage and resolution using Service Now

• Participation in an established on-call rotation during business-critical periods

• Weekly fix, maintenance, and patch testing and validation

• Application and API certificate monitoring, renewal, and validation

• Participation in disaster recovery (DR) testing and exercises

• Coordination with internal teams and vendors to troubleshoot and resolve issues

• Maintaining operational documentation and runbooks

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Secondary Responsibilities (Build & Automation Support)

As operational stability allows, the engineer may also assist with:

• Minor development tasks and automation scripting

• Supporting and troubleshooting existing API integrations

• CI/CD support activities under guidance (not pipeline ownership)

• Configuration updates and deployment support

• Supporting vendor-provided SaaS platforms in a hybrid build/run model

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Required Skills and Experience (Must-Have)

• 1–3 years of experience in application engineering, software development, or Dev Ops

• Demonstrated ability to support production applications with minimal oversight

• Strong proficiency in incident