Bilingual Technical Support Specialist

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your chance to initiate an exciting and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Job Title:

Bilingual Technical Support Specialist

Location:

Mississauga, ON / Magog, QC

Starting Salary: $65,000

Job type:
Full Time, Permanent

This position is responsible for providing telephone technical support, troubleshooting assistance, and parts identification on products for service personnel and customers.

• Resolve in a reasonable time frame any and all advance technical issues for all products (using all internal and external resources)
• Responsible to manage all technical documentation for all products for which they are assigned as primary specialist
• Respond to quality and reliability complaints received in writing or via telephone in a timely manner
• Responsible to manage all technical bulletins released by the manufacturers for products which they are assigned as primary specialist
• Support training efforts for new field service employees, when required (new hire training, technical training)
• Responsible to recognize the need for, develop, and issue internal technical tips
• Support ongoing needs analysis for technical training
• Responsible to create and maintain PMS checklists used by the field for preventative maintenance
• Identify training materials, which will help service personnel strengthen their abilities in core‑skill areas. These may be in the form of textbooks, videotapes, self‑study programs, etc.
• Responsible to monitor and create service histories upon request for any product for which they are assigned as primary specialist
• Provide coverage to Customer Service
• Monitor, investigate and take action on any product quality or reliability issues for any product for which they are assigned as the primary specialist
• Resolution of all in house repairs for any product for which they are assigned the primary specialist
• Facilitate the completion of all field retrofits for products which they are the primary specialist
• Perform other duties as required

• Strong customer service skills
• Strong problem solving skills
• Highly organized and results driven
• Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating systems and Microsoft Office applications
• Strong verbal and written communication skills
• Travel as required to customer equipment sites; must be able to operate an automobile (valid driver’s licensed required)
• Must occasionally utilize hand tools to connect and operate test instrumentation to monitor equipment function
• Must be able to interpret and manipulate data from computer‑generated reports, software programs, technical manuals and written correspondence.
• Some shift work may be required

• Minimum of 1‑3 years’ experience, including 1 year of experience as a technical support agent
• Experience with in the healthcare industry an asset
• Engineering or technically related undergraduate degree or equivalent experience required

• While performing the duties of this job, the employee is frequently required to stand, walk, sit, and drive long periods of time
• The employee must have use of hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; speak and hear
• The employee must occasionally lift and/or move up to 50 lbs.
• Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception and the ability to adjust focus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential…