Senior Systems Analyst

Overview   Opentext - The Information Company . Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.  At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can t replace to help us shape the future of information management. Join us.
Your Impact  You already have a solid background in Applications Support and operations, customer support and customer implementations and would now like to progress your skills in the areas of enterprise content management. The team is very collaborative. We are a fast-paced organization and there are numerous projects in progress at any one time.
What

The Role Offers   Providing Tier 3 support for customer requests and escalations.
Designing, implementation and managing of the Open Text SaaS Platform services operation in the cloud (AWS ECS, GCP) environments
Ensuring cloud-based architectures meet availability and recoverability requirements.
Implements and maintains monitoring, auditing, and alerting capabilities to achieve full visibility on Lab and Production environments.
Improving architecture of maintained solution to optimize costs and make it more fault tolerant.
Performing regular maintenance activities, including security assessment and patching, system clean-up and support activities.
Respond to incidents. Handle outages, provide resolution and root cause analysis, including post-mortem description, protocol of the resolution and further mitigation/prevention actions.
Maintain assigned services to meet service KPIs
Set a great example and encourage others to espouse the culture and values of the company to other internal teams and the general public.
Write technical docs or implementation proposals, mentor and improve the overall performance of the service.
Develop and maintain an in-depth understanding of the applications, systems and databases architecture
What You Need To Succeed   Appropriate IT related degree or relevant experience
3+ years of experience as in SaaS Ops/Tech Ops/Infrastructure Ops/Dev Ops/SRE/System Administrator/Professional services in IT.
You are experienced with monitoring tools
Linux troubleshooting skills
Good knowledge in SQL queries
Familiar with IT service management best practices

Experience with support ticketing system.
What Catches Our Eye   AWS or GCP certification
ITIL certification
Experience in administration: AWS Lambda, Fargate, Docker, Kubernetes

Experience with Git Lab, Jenkins, CI/CD, infrastructure as code

Experience with AWS or GCP and bare bone servers

Experience with Jenkins
Experience in automation development and configuration management
Knowledge about principles of CI/CD
You have been working on projects with Python, Node.js, Go Lang
Personal Skills And Qualities   You possess good communication skills and logical thinking.
You are able to work as a part of a global team.
You are motivating and guiding your colleagues towards success.
You are humble and proactive team player.
You are fluent in English
One Last Thing  Open Text is more than just a corporation, it s a global community where trust is foundational, the bar is raised, and outcomes are owned. This role will allow you to make an impact by assisting in the evolution of the MDS offerings to address the changing needs of the company.
Open Text s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides directions on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
Open Text s commitment to diversity and…