Technical Director, Managed Services Integration

Req

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #Team Bell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Summary
As a pivotal leader within our Managed Services domain, the Technical Director – Managed Services Integration embodies the role of a visionary architect and reliability guardian for our strategic clients’ technological landscapes. This role demands deep technical prowess and a proactive leadership mindset to ensure seamless integration and impeccable performance of managed services, including Security, Network, Voice, and Cloud Solutions, across complex client environments.

By acting as the technical orchestration leader, this individual will shoulder the responsibility for the end-to-end service integration and performance, encompassing both our proprietary offerings and those of third‑party vendors. Our ideal candidate will navigate the intricate dynamics of cross‑functional collaboration, ensuring operational support processes not only align with but surpass contractual obligations, thereby affirming our commitment to delivering unwavering service excellence in a Day2 technical architecture stance.

Key Responsibilities

Provide technical leadership and expertise in managing complex solutions, steering guidance during critical customer incidents, and participating in customer architecture committees to advocate for solution resiliency and reliability that meet critical business imperatives. Ready to respond and provide leadership 24/7 for critical incidents and guide the team towards swift resolution.

Participate at customer architecture committees to influence direction for solution resiliency and reliability to meet critical business needs

Conduct architectural assessments and identify operational risks, working in partnership across the organization to secure the best end‑to‑end customer experience while imparting decisive influences through active engagements with cross‑functional teams.

Collaborate on multifaceted technical projects, contributing to the risk assessment and championing the execution and success, thereby solidifying our promise of delivering transformative solutions. This includes being available for critical milestones and decisions 24/7 to ensure smooth execution and immediate response to unforeseen challenges.

Prepare and present executive‑level presentations to customers, encompassing technology solution integration risks, impacts, and strategic solutions, fostering a transparent and trust‑filled relationship. This responsibility may require flexibility in working hours to accommodate delivery requirements.

Critical Qualifications

Completion of a bachelor's degree in electrical engineering, network engineering or a closely related field

A seasoned professional with over 10 years of experience spearheading technology solution architecture and engineering within large enterprise settings, demonstrating a strong trajectory in architecting and operating solutions from design to delivery and operations particularly focusing on Managed Services and or cloud‑based solutions.

At least 5 years of experience in a leadership capacity, managing teams of architects and engineering leaders, with a demonstrated prowess in Managed Services, SDWAN, Cloud, and complex solution integration.

A strategic thinker with expertise in enterprise/technology architecture strategy, product solution integration, and the establishment of operating standards.

Proven experience in leading large IT updates or changes, skilled at integrating complex solutions throughout a company.

Sound…