Sr. IT Support Analyst
Listed on 2026-02-28
-
IT/Tech
IT Support, Technical Support, Cybersecurity
Description
Key Responsibilities
Technical & Professional Qualifications
Proven hands-on experience in deploying, configuring, administering, and supporting SailPoint Application.
Solid understanding of user lifecycle management, RBAC policies, enterprise roles, rules, lifecycle events, and provisioning workflows.
Excellent coordination and interpersonal skills, with the ability to collaborate effectively across multiple teams.
Strong oral and written communication skills, with the ability to translate complex technical issues into clear business language.
Strong understanding of Service Now and JIRA.
Participate in the team on-call rotation, providing 24x7 support during a one-week rotation as scheduled.
Familiar with vulnerability assessments and experienced in coordinating remediation activities.
Daily Platform Monitoring & Health Checks
Monitor account aggregations, provisioning tasks, and scheduled jobs.
Validate completion of delta and full aggregation processes.
Identify and remediate failed tasks, connector issues, and workflow errors.
Monitor and troubleshoot connector failures.
Perform proactive health checks to prevent service disruptions.
Escalate issues to Engineering or SailPoint support when required.
Incident & Problem Management
Provide Level 3 operational support for SailPoint related incidents.
Perform root cause analysis for aggregation failures, access discrepancies, and provisioning delays.
Work closely with Application Owners to resolve access issues.
Document known errors and recurring patterns.
Participate in post incident reviews and corrective action tracking.
Certification & Compliance Support
Support execution of access certification campaigns.
Provide reporting support for Audit and Risk teams.
Assist in evidence collection for compliance reviews.
Change & Release Support
Participate in change implementation, deployment, and validation.
Deploy new product versions, upgrades across all environments.
Support patching, upgrades, and configuration updates from an operations standpoint.
Perform post change monitoring to ensure system stability.
Required Qualifications :
3+ years supporting SailPoint Identity
IQ in an operational capacity.
Strong understanding of:
Account aggregation processes
Provisioning workflows
Access certifications
Role-based access control
Familiarity with ITIL processes (Incident, Problem, Change).
Experience reviewing logs and diagnosing system-level failures.
Preferred Qualifications
Experience supporting large enterprise IAM environments.
Experience with ticketing systems (Service Now/JIRA).
Experience supporting regulated environments.
Soft Skills
Strong ownership mindset.
Calm under incident pressure.
Clear written and verbal communication.
Detail oriented with strong documentation discipline.
Collaborative and service focused approach.
#li-tech
Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development…
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