HVAC Technical Support Specialist

HVAC Technical Support Specialist -- Mississauga ON

Our client is seeking a Technical Support Engineer/Specialist who focuses on providing expert assistance for the company's HVAC products (e.g., boilers, air conditioners, furnaces, water heaters, controls, heat pumps, or related equipment.

Key Responsibilities

- Deliver technical assistance via phone, email, or video chat to troubleshoot issues, diagnose problems, and guide resolution for HVAC equipment, controls, installation, operation, and maintenance.

- Assist with setup, configuration, commissioning, startup, and operation of manufacturer-specific products.

- Guide troubleshooting, repair, wiring, electrical/mechanical components, refrigeration principles, and system performance.

- Handle warranty claims, technical service bulletins, and monitor/support warranty-related issues.

- Respond to inquiries about product information, specifications, applications, and compatibility.

- Document support interactions, track issues in databases or CRM systems, and escalate complex problems to engineering, quality, or R&D teams.

- Contribute to product improvement by relaying recurring issues, customer feedback, or field data.

- Conduct training sessions (remote or in-person) for contractors, distributors, installers, or field staff on product use, best practices, and updates.

- Support sales indirectly by offering pre- or post-sales technical expertise.

- Stay current on manufacturer product lines, industry standards, regulations (e.g., refrigerant handling), and emerging technologies.

Requirements and Qualifications

- Strong background in HVAC/R systems, including hands-on field experience (often 3–7+ years as a service/installation technician).

- Knowledge of electrical, mechanical, refrigeration cycles, controls/BAS, and diagnostics.

- Key certifications for Ontario preferred, but not required

- Technical degree/diploma in HVAC, mechanical engineering, electrical/electronics, or related field (some roles accept equivalent experience).

- Excellent communication skills for explaining complex technical concepts clearly to non-experts.

- Proficiency with tools like ticketing systems, diagnostic software, MS Office, and sometimes remote monitoring tools.

- Ability to multitask, prioritize support requests, and work under pressure.

- Willingness for occasional travel (e.g., job site visits for training or escalated issues) or on-call duties.

- Manufacturer-specific product knowledge is a plus, gained through prior experience or training.

Reach out today for more information

ROSS EVANS

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